Fictiv

StrategicProgramManager/GerentedeProgramasEstratégicos

$850–1300k ~AI est. Monterrey, Nuevo León, Mexico
The Brief

“Strategic Program Manager / Gerente de Programas Estratégicos at Fictiv. Skills: Program management, Customer relationship management, Process improvement. Act as primary customer advocate. Build strong relationships”

Industry & Context.

Problems you'll solve

Problem-solving

Eligibility Requirements

25% travel annually, Work at desk extended periods, Lift up to 35 pounds

What They're Looking For.

Must Have

5+ years managing projects, Bachelor's in Engineering, Hands-on NPD experience, Hands-on NPI experience, Hands-on APQP experience, Hands-on production experience, Customer-facing experience, Program management skills, Time management skills, Ability to prioritize, Ability to manage risk, Ability to meet deadlines, Excellent verbal communication, Excellent written communication, Business acumen, Customer-first mindset, Process optimization focus, Continuous improvement focus, Service excellence focus, Driving customer success focus, Problem-solving focus, Resilience

Nice to Have

Experience in multiple manufacturing processes, Experience leading technical engagements, Experience leading operational engagements, Experience leading consulting engagements, Influencing without authority

What You'll Do.

Act as primary customer advocate

Build strong relationships

Ensure high-quality customer experience

Collaborate with internal teams

Ensure project delivery on time

Proactively manage risks

Apply engineering expertise

Develop mitigation plans

Provide insights and guidance

Monitor program milestones

Monitor program performance

Facilitate status meetings

Identify process improvement opportunities

Drive operational efficiency

Drive customer satisfaction

How You'll Work.

Team & Collaboration

Cross-functional teams; Multicultural teams

Communication Scope

Verbal communication; Written communication

Process & Methodology

Program management, Time management, Risk management, Deadline management

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