Flagright
Tech / AI / Software
StrategicProductOperationsManager
“Strategic Product Operations Manager at Flagright. Skills: Product Operations, Customer Account Ownership, Data Analysis, Customer Engagement, Product Requirements Definition, Cross-functional Collaboration. Customer Account Ownership. Analyze data to uncover actionable insights, identify emerging trends, and drive decisions that enhance product functionality and improve user experience”
Industry & Context.
Analyze data to uncover actionable insights, identify emerging trends, and drive decisions; Identify process gaps and propose innovative solutions
Based in Singapore or willing to relocate to Singapore, relocation is supported, This is an in-office position, Travel flexibility for customer meetings or team gatherings, as needed
What They're Looking For.
Must Have
2-5 years of experience as a Product Operations Manager or a similar role in operations or risk, Excellent written and verbal communication skills in English are essential for effective customer interactions, Proficiency in using data analysis tools and techniques to identify trends, patterns, and opportunities for optimizing product operations, Familiarity with product lifecycle management principles and methodologies, Experience working with cross-functional teams, such as product management, engineering, marketing, and customer support, Demonstrated ability to work independently, take ownership of tasks, and meet deadlines consistently, Continuous learning mindset, keeping up with industry trends and best practices in product operations and management, High IQ and EQ, High agency and low ego, Based in Singapore or willing to relocate to Singapore, relocation is supported
Nice to Have
Knowledge of product management frameworks and methodologies is desirable, Familiarity with project management tools and software for planning, tracking, and collaborating on projects, Understanding of anti-fraud, anti-money laundering, or compliance domains, Previous experience in a product-focused role within the fintech industry, Ability to communicate effectively with internal stakeholders and customers to understand their needs and translate them into product requirements, Understanding of financial data security and privacy regulations, such as GDPR or PCI-DSS, Familiarity with risk management principles and methodologies, specifically related to product operations, Understanding of sanctions screening processes and familiarity with industry-standard sanction lists, Knowledge of data privacy regulations and practices related to handling sensitive financial information, Familiarity with customer support systems and workflows to ensure smooth integration of product operations with customer service processes, Experience with implementing and optimizing key performance indicators (KPIs) to measure the success and impact of product operations, Ability to stay updated with industry trends and advancements in fintech, product management, and operational excellence, taste for aesthetics and attention to detail, Have love for tech and capitalism
What You'll Do.
Customer Account Ownership
Analyze data to uncover actionable insights
identify emerging trends
and drive decisions that enhance product functionality and improve user experience
Engage with customers to identify critical needs
understand pain points
and shape the development of high-impact features and product improvements
Manage customer communication channels to announce the launch of new features
and provide timely updates to ensure a positive customer experience
Work with stakeholders to define and prioritize product enhancements
translate user insights and needs into clear and actionable product requirements
Assist in creating high-quality resources including documentation
and training materials that empower customers and drive product use
Build and maintain customer relationships through regular check-ins
guiding users to unlock product value and confidently navigate key features
Identify process gaps and propose innovative solutions to optimize operational efficiency and effectiveness
Collaborate with engineering to align on product priorities
and ensure the consistent and timely delivery of impactful updates
Monitor key performance indicators (KPIs) to assess the success and impact of product operations
making data-driven recommendations for improvement
Evaluate user feedback
conduct user research
and incorporate insights to enhance the product's usability and customer satisfaction
How You'll Work.
Team & Collaboration
Work closely with customers and internal teams to gather insights, identify gaps, and translate real-world needs into product improvements; Work with stakeholders to define and prioritize product enhancements; Collaborate with engineering to align on product priorities, resolve bugs, and ensure the consistent and timely delivery of impactful updates; Experience working with cross-functional teams, such as product management, engineering, marketing, and customer support
Communication Scope
Excellent written and verbal communication skills in English are essential for effective customer interactions; Ability to communicate effectively with internal stakeholders and customers to understand their needs and translate them into product requirements
Process & Methodology
Planning, Tracking, Collaborating on projects
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