StrategicPartnershipManager

## Description Access Softek is seeking a Strategic Partnership Manager to manage our established fintech partner ecosystem. This role is responsible for the day-to-day health of our partner relationships, internal team enablement, and the operational rhythm that keeps our new ecosystem running at full speed across 100+ credit union clients.  This position reports directly to the Head of Product and will operate with strong leadership support, executive oversight on strategic decisions, and access to an established industry network to draw on.  ## Responsibilities include Partner Relationship Management Own the day-to-day relationships with assigned fintech and technology partners across the Access Digital ecosystem Run bi-weekly/monthly partner calls, track action items, and keep communication consistent and productive Monitor partner product updates, roadmap changes, and API or integration developments — surfacing what matters to our internal teams Escalate strategically complex issues or major commercial decisions to leadership oversight Sales & Account Management Enablement Serve as the internal product expert for partner solutions — the go-to resource for Sales and Account Management teams Support AMs in identifying cross-sell opportunities across the client base Facilitate partner training sessions, onboarding materials, and lunch-and-learns for internal teams, and ensure new sales reporting to partners respectively Contribute to the Partner Playbook and AM Rules of Engagement to keep field teams sharp, savvy, and confident Commercial & Operational Support Manage routine commercial tasks including pricing approvals, discount requests, contract renewals, and contract administrative items Support renewal coordination and partner tier management within the Access Digital Partner Marketplace Track partner performance metrics and flag trends to leadership Coordinate and aid Product and Implementation on partner integration issues and any client-facing escalations #