viva. com
FinTech
StrategicPartnerPreSales&SuccessManager
“Strategic Partner Pre-Sales & Success Manager at viva. com. Skills: Pre-sales, Customer success, Project management, Strategic partnerships. Scope strategic account opportunities. Define tailored project requirements”
What You'll Achieve.
Win and grow strategic partnerships; Help merchants unlock value; Drive long-term success
Industry & Context.
Solving complex challenges
What They're Looking For.
Must Have
Experience in pre-sales, Customer success experience, Implementation experience, Project management experience, Payments experience, Fintech experience, Technology environment experience, Manage complex client conversations, Manage cross-functional stakeholders, Commercial awareness, Support enterprise-level opportunities, Experience with tailored solutions, Experience with integrations, Experience with strategic accounts, Organizational skills, Manage multiple priorities, Consultative approach, Customer-focused approach, Proactive mindset
Nice to Have
Experience supporting strategic merchants, Experience supporting enterprise merchants, Knowledge of payment solutions, Knowledge of integrations, Knowledge of merchant acquiring, Track record of growing customer relationships, Experience working with product teams, Experience working with technical teams
What You'll Do.
Scope strategic account opportunities
Define tailored project requirements
Produce Statements of Work
Guide projects from onboarding to go-live
Coordinate internal and external stakeholders
Maintain visibility of project milestones
Ensure testing and pilot phases are completed
Deliver smooth implementation experience
Own post go-live success
Support long-term relationship growth
Act as trusted advisor
Identify opportunities to expand relationship
Lead business reviews
Provide recommendations for improvement
Carry out post go-live evaluations
Capture lessons learned
Align on shared growth opportunities
Share feedback and feature suggestions
Influence future solution development
How You'll Work.
Team & Collaboration
Internal sales teams; Product stakeholders; Internal teams; Product team; Technical teams
Communication Scope
Enterprise conversations; Client conversations
Process & Methodology
Project management, Project delivery
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