Abby Care
Operations
StrategicOperations,SeniorAssociate
Neural analysis suggests this role is
optimal for Senior candidates.
“Strategic Operations, Senior Associate at Abby Care. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, program ownership, scaling operations, process engineering, data-driven decision making, problem-solving, autonomous operation, continuous improvement, operational leadership. Own complex cross-functional programs end-to-end. Lead high-impact initiatives across operations, growth, and product”
What You'll Achieve.
Drive operational excellence across the market.; Translate ambiguous challenges into scalable systems and measurable results.; Drive alignment, execution, and results across multiple stakeholders.; Own market operations, service delivery, and expansion; Drive implementation from concept to scaled execution.; Constantly reduce friction and drive efficiency while keeping patient delight at the center.; Set aggressive targets for key KPIs (churn, productivity, care quality, etc. ) and use data to allocate resources, guide incentives, and prioritize market and product pushes.; Redesign processes for scalability.; Deliver on rapid timelines; Ensure operational continuity during high-priority initiatives.; Unlock leverage for highest impact operators.; Drive alignment across teams.
Industry & Context.
Diagnose system-level issues and redesign processes; Identify root causes; Break down ambiguous challenges; Proactively identifying risks and driving solutions; Proactively identify broken processes, recurring fires, and product gaps; Solve people problems
What They're Looking For.
Must Have
4+ years of professional experience in a highly analytical and fast-paced environment, such as management consulting, strategy/operations, or finance roles in a high-growth environment., Exceptional analytical, quantitative, and financial modeling skills., Proven track record of independently leading complex initiatives or programs from zero to one., Demonstrated ability to operate with autonomy in ambiguous environments and drive results across multiple stakeholders., Outstanding communication and presentation skills., Executive presence and cross-functional influence, with the ability to represent operational priorities and drive alignment across teams., A desire to transition from a purely analytical role to a hands-on, operational leadership position.
What You'll Do.
Own complex cross-functional programs end-to-end
Lead high-impact initiatives across operations
Own market operations
Identify opportunities for new operational initiatives
build the initial workflows
and drive implementation
and scale new and existing operational workflows
Own metrics that matter—set aggressive targets for key KPIs (churn
etc. ) and use data to allocate resources
and prioritize market and product pushes.
Develop deep fluency across operational systems
and edge cases—using data and frontline insights to identify root causes and redesign processes for scalability.
Ruthlessly prioritize for impact
break down ambiguous challenges
and deliver on rapid timelines
Independently manage initiatives with minimal oversight
proactively identifying risks and driving solutions before escalation is required.
Proactively identify broken processes
and product gaps—invent and test new solutions
and models that make ops more seamless and scalable for care staff and families.
Step in for managers when needed
coordinate workstreams across teams
and ensure operational continuity during high-priority initiatives.
and mentor care ops teams (local and remote)—solve people problems
and unlock leverage for highest impact operators.
and recommendations clearly to senior leadership and cross-functional partners.
operate with extreme accountability
and present solutions—not problems.
Willingly flex across job functions and fill gaps wherever the org most needs your horsepower.
How You'll Work.
Team & Collaboration
Partner deeply with local ops teams and HQ platform teams to architect and scale critical workflows; Represent operations with executive presence across cross-functional teams; Lead high-impact initiatives across operations, growth, and product teams—driving alignment, execution, and results across multiple stakeholders.; Partner with on-the-ground ops, HQ platform teams, and cross-functional leads to own market operations, service delivery, and expansion; Coordinate workstreams across teams; Communicate insights, tradeoffs, and recommendations clearly to senior leadership and cross-functional partners.
Communication Scope
Outstanding communication and presentation skills.; Communicate insights, tradeoffs, and recommendations clearly to senior leadership and cross-functional partners.
Process & Methodology
Lead high-impact initiatives, Launch and scale new programs (0→1), Engineer and scale core processes, Diagnose system-level issues and redesign processes, Set and hit aggressive goals, Operate autonomously and drive accountability, Serve as an operational leader across teams, Coordinate workstreams
Full Job Description
About Abby Care Making family care possible. At Abby Care, we are tackling one of the most important and unsolved challenges of our time: family caregiving. Over 50 million Americans are family caregivers for loved ones without pay, tools, or support. Our mission is clear and ambitious: to train and employ family caregivers so they can get paid for the care they already provide at home. Abby Care is building a tech-powered, family-first care platform to efficiently deliver care, improve health outcomes, and provide the best-in-class experience nationwide. We are rapidly expanding our mission and looking for passionate team members to join. Abby Care has partnered with leading insurance plans, healthcare providers, and community organizations. We’re supported by top, mission-driven VCs to empower families throughout the country. THE ROLE We are seeking a dynamic and compassionate individual to join us as a Strategic Operations, Senior Associate. This role will report into the General Manager of Massachusetts. This is a Full-Time Hybrid position based in Boston, MA. As a Strategic Operations Senior Associate, you’ll operate as a lead operator driving Abby Care’s most complex initiatives in Massachusetts. This role is designed for someone who not only executes but owns programs end-to-end and drives operational systems from zero to one. You will partner deeply with local ops teams and HQ platform teams to architect and scale critical workflows, eliminate friction, and drive operational excellence across the market. Senior Associates operate with a high degree of autonomy, stepping in for managers when needed and representing operations with executive presence across cross-functional teams. You will lead initiatives ranging from new program launches and operational redesign to market expansion and frontline enablement, translating ambiguous challenges into scalable systems and measurable results. If you are someone who thrives on owning outcomes, leading without forma
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