Alloy
StrategicOperationsManager,TechnicalSolutions
“Strategic Operations Manager, Technical Solutions at Alloy. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, strategic thought partner, operational cadences and structures, program management, stakeholder relationships, communication. Build and manage operational cadences and structures. Empower our teams to leverage tooling, particularly AI capabilities, to improve the way we work”
What You'll Achieve.
enable scalability and excellence; drive to defined outcomes on our most critical strategic initiatives; build the data layer that builds confidence in product, process, and resourcing decisions.; optimize the way we work internally and with clients and partners.; solve them via systems, automation, frameworks, and transparency.
Industry & Context.
solve complex operational challenges; operational instincts — you can see what's broken and build something to fix it
employees are expected to work Tuesdays through Thursdays from our HQ in Union Square, Manhattan.
What They're Looking For.
Must Have
5+ years of operations, program, or project management experience in a SaaS or technical environment, Experience helping teams leverage new tooling, particularly AI capabilities, Proven ability to drive alignment across multiple teams, Experience building workflows and automations, operational instincts — you can see what's broken and build something to fix it, Excellent communication and facilitation, comfortable presenting to senior leadership, Technical fluency — you don't need to write code, but you’re excited to dig into how our tech works, Thrives in ambiguity and knows how to create structure where there isn't any yet
What You'll Do.
Build and manage operational cadences and structures
Empower our teams to leverage tooling
particularly AI capabilities
to improve the way we work
Own a portfolio of cross-functional programs
and success metrics for each
Serve as the connective tissue between GTM
and Engineering — driving to defined outcomes on our most critical strategic initiatives
Manage internal and external stakeholder relationships
including partner-facing touchpoints during project execution
Communicate program status
and decisions clearly to leadership and working teams
Pick up new projects and initiatives as they emerge
Design and implement the operational structures and cadences that drive alignment
and efficiency across our Technical Solutions teams.
Establish and implement the systems
processes and tools that allow us to understand and improve the way we work.
Build the data layer that builds confidence in product
and resourcing decisions.
Own the execution of strategic projects that optimize the way we work internally and with clients and partners.
Drive collaboration across Technical Solutions
and Engineering to tackle our most pressing challenges and solve them via systems
How You'll Work.
Team & Collaboration
work directly with our Technical Solutions organization; build cross-functional programs and processes; Serve as the connective tissue between GTM, Technical Solutions, Product, and Engineering; Manage internal and external stakeholder relationships; Drive collaboration across Technical Solutions, Go-to-Market, Product, and Engineering
Communication Scope
Excellent communication and facilitation; comfortable presenting to senior leadership; Communicate program status, risks, and decisions clearly to leadership and working teams
Process & Methodology
program management, project management, strategic project management, defining strategy, milestones, and success metrics
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