Tarro
Restaurant Technology
StrategicOperationsManager
Neural analysis suggests this role is
optimal for Manager candidates.
“Strategic Operations Manager at Tarro. Skills: Operational Strategy, Cross-functional Leadership, Data-Driven Decision Making, Process Improvement. Own operational infrastructure across voice operations. Lead cross-functional initiatives to translate company goals into”
What You'll Achieve.
Translate company goals into on-the-ground results; Achieve measurable outcomes; Scale without losing execution quality; Support Tarro's growth trajectory; Ensure leadership has clear, accurate picture of business performance; Drive accountability and continuous improvement; Scale their teams effectively; Build resilient contingency frameworks; Set the standard for operations performance; Drive growth through key levers; Sustain and meaningfully improve current KPIs
Industry & Context.
Solving ambiguous problems; Redesign a broken workflow; Identify and close gaps; Solve complex operational problems; Root cause analysis
What They're Looking For.
Must Have
5 to 7 years of experience in strategy, consulting, people management, or related leadership role, Track record of owning outcomes at scale, Experience solving ambiguous problems in organizations where speed, quality, and customer experience are in constant tension, Define metrics that reflect true operational health, Build or commission infrastructure to track metrics, Make decisions from evidence, Build frameworks and playbooks that hold their shape as the team grows, Institutionalize quality in ways that don't depend on personal oversight, Bring direct reports into the conversation as equals, Translate operational complexity into clear strategic input for other functional teams, Close loops rather than just opening them, Represent realities of teammates with intent, Build case for change that moves people to act
Nice to Have
Experience in a consumer-driven industry, Passion for the customer, Experience at the intersection of operations and product strategy, Led large-scale organizational or process transformations, Designed new team structures, Integrated functions, Built operational infrastructure from scratch
What You'll Do.
Own operational infrastructure across voice operations
Lead cross-functional initiatives to translate company goals into
Own end-to-end operational health
and processes are aligned to
Translate strategic priorities into clear operational roadmaps
Identify and close gaps between business performance and
Build and maintain operational frameworks
and retain operational talent
Build a high-performing
Foster a culture of ownership
Build bench strength and organizational capacity ahead of
and report on operational KPIs
Use data to drive decisions at every level
Conduct regular operational reviews
end-to-end initiatives
Act as a trusted thought partner to department
Represent Operations in leadership discussions
Institutionalize a culture of operational excellence
Drive meaningful improvements across the organization
Stay ahead of industry trends
Proactively identify structural or systemic risks
Build resilient contingency frameworks
Build and institutionalize a service quality framework
Set the standard for how operations perform
Represent every customer interaction to restaurant partners
Structure feedback from agents
Conduct rigorous internal auditing
Scale a coaching methodology
Hold the entire team to a bar
Drive growth through multi-product adoption
Accelerate pizza growth and performance
Become the cross-functional operations partner
Own end-to-end strategy and implementation for high-stakes
Define what success looks like
Build the rollout plan
Sustain and meaningfully improve current KPIs
Prove that systems in place work
How You'll Work.
Team & Collaboration
Cross-functional initiatives; Leadership discussions; Department heads; Direct reports
Communication Scope
Strategic Input
Process & Methodology
Roadmaps, Milestones, Accountability Structures, Rollout Plans
Full Job Description
ABOUT US Here at Tarro we build products that empower small brick and mortar restaurants by liberating them of the operational burden of running their business. We accomplish this by providing a frictionless connection between them and their customers through our multi-product ecosystem offering AI-enabled order taking, delivery enablement, payment solutions, and point-of-sale software. At Tarro, we use a combination of bits (technology) and atoms (people) to solve real-world problems facing small business owners. We obsess over placing our customers first and working backwards from there. When our customers succeed, we succeed. The restaurant industry in the US is over a $1 trillion total addressable market (TAM), but remains relatively underserved by technology. Large chains are able to afford expensive tech that gives them a huge advantage; we believe that small restaurant owners deserve access to the same technologies at an affordable price. Tarro has been profitable for nearly a decade and has seen 5x revenue growth in the past four years. As of our last fundraising round in mid-2022, we were valued at $450M and have since seen substantial growth across customer acquisition, product development and company headcount. Thousands of loyal restaurants have entrusted Tarro with their success, and together we have supported nearly 20 million customers. We are proud to be named one of Built In’s top companies to work for in 2023. To learn more about our culture, values and how you can be a part of helping mom & pop restaurants thrive, please visit us here https://www.tarro.com/! WHAT WE’RE LOOKING FOR As Strategic Operations Manager, you will be the bridge between strategy and execution, ensuring that every part of the operations runs with the precision, speed, and adaptability that a high-growth tech company demands. You'll own operational infrastructure across voice operations and lead cross-functional initiatives to translate company goals into on-the-ground result
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