OpenAI
Trust & Safety
StrategicOperationsLead,UserSafety&RiskOperations
Neural analysis suggests this role is
optimal for Senior candidates.
“Strategic Operations Lead, User Safety & Risk Operations at OpenAI. Skills: User safety, Risk management, Operational builds, Problem framing. Lead strategic operational builds. Build launch and early-life operating models”
What You'll Achieve.
Improve consistency; Reduce operational burden
Industry & Context.
Structure to undefined problems; Root cause analysis; Troubleshooting; Failure modes
What They're Looking For.
Must Have
8+ years of experience, Track record of leading complex work, Technical fluency, Data literacy, SQL experience, Spreadsheet experience, Dashboard experience, Metrics experience, AI-fluent, Interpersonal judgment, Implementation-oriented
Nice to Have
Experience supporting cloud deployments, Experience supporting enterprise deployments, Experience supporting platform deployments, Experience supporting partner-hosted deployments, Experience building launch-readiness processes, Experience building post-launch monitoring processes, Experience designing workflows, Experience in implementation-focused consulting, Experience in product operations, Experience in technical program management, Experience in strategy and operations, Experience prototyping tools, Experience with AI-assisted development tools, Experience with low-code/no-code platforms, Experience with scripting
What You'll Do.
Lead strategic operational builds
Build launch and early-life operating models
Translate constraints into practical workflows
Define signal monitoring and escalation
Partner with senior leaders
Use data to understand workflow health
Identify where AI tools can reduce burden
Keep operating models current
How You'll Work.
Team & Collaboration
Cross-functional teams; Product teams; Engineering teams; Data Science teams; External stakeholders
Communication Scope
Executive-level framing; Documentation; Reporting
Process & Methodology
Launch plans, Execution rhythms, Milestones, Risk tracking, Implementation
Full Job Description
ABOUT THE TEAM At OpenAI, our User Safety & Risk Operations (USRO) team helps protect our products and users from abuse, fraud, safety risks, and other forms of misuse. We operate at the front line of real-world safety and risk management, translating user and operational signals into timely decisions, effective interventions, and improvements to our systems. This role sits on a new team within USRO focused on building operational capacity for new, ambiguous, or fast-moving areas of work. The team helps define what needs to be built, creates the operating model to support it, and works with partner teams to make the work scalable and durable over time. As a Strategic Operations Lead, you will focus on large, cross-functional initiatives that require clear thinking, technical fluency, strong execution, and the ability to bring structure to undefined problems. ABOUT THE ROLE We are seeking a Strategic Operations Lead to drive new and existing strategic operating builds across User Safety & Risk Operations. This is a senior IC role for someone who can turn broad, undefined priorities into clear operating models, launch plans, requirements, stakeholder alignment, documentation, reporting, and execution rhythms. This role will often support initiatives where OpenAI is developing new products or partnerships and the operating model is still being defined. These programs have a direct user safety and risk nexus because new deployment models can change what signals OpenAI can see, who owns response decisions, and how user-impacting risks are detected, escalated, and resolved. You will clarify what OpenAI owns, what partner teams own, what signals we can reliably monitor, how issues should be escalated, and how the workflow should evolve from launch support into a durable operating model. The right person is highly strategic and deeply practical. They can move from executive-level framing to detailed workflow design, stakeholder management, SOPs, launch readiness, risk track
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