OpenAI
Trust & Safety
StrategicOperationsLead,UserSafety&RiskOperations
Neural analysis suggests this role is
optimal for Senior candidates.
“Strategic Operations Lead, User Safety & Risk Operations at OpenAI. Skills: User Safety, Risk Operations, Strategic Operations, Operating Models. Lead strategic operational builds from ambiguous problem statement. Build launch and early-life operating models for complex”
Industry & Context.
Root cause analysis; Troubleshooting; Data-driven decision making
What They're Looking For.
Must Have
8+ years of experience in operations, strategy and operations, product operations, technical program management, trust and safety operations, risk operations, implementation or management consulting, or a related field, Track record of leading complex, ambiguous work from problem framing through execution, Technically comfortable, AI-fluent, Analytically strong, Able to coordinate effectively across Product, Engineering, Legal, Policy, Support, Partnerships, and Operations, including external stakeholders, Highly strategic and deeply practical, Able to move from executive-level framing to detailed workflow design, stakeholder management, SOPs, launch readiness, risk tracking, and implementation
Nice to Have
Experience supporting cloud, enterprise, infrastructure, platform, or partner-hosted deployments, Experience building launch-readiness or post-launch monitoring processes for complex technical programs, Experience designing workflows that include escalation paths, QA, capacity planning, reporting, and long-term ownership transitions, Experience in implementation-focused consulting, product operations, technical program management, or strategy and operations roles where success depended on execution, not only planning, Experience prototyping lightweight tools, automations, dashboards, or workflow improvements using AI-assisted development tools such as Codex, low-code/no-code platforms, SQL, spreadsheets, or scripting
What You'll Do.
Lead strategic operational builds from ambiguous problem statement
Build launch and early-life operating models for complex
and operational constraints
Define how safety and risk signals should be
Partner with senior leaders across USRO and cross-functional
Use data and operational signals to understand workflow
Identify where AI tools
Keep operating models current as data pipelines
How You'll Work.
Team & Collaboration
Cross-functional teams; Partner teams; Product teams; Engineering teams; Data Science teams; Technical operations teams; External stakeholders
Communication Scope
Executive-level framing
Process & Methodology
Roadmap planning, Execution
Full Job Description
ABOUT THE TEAM At OpenAI, our User Safety & Risk Operations (USRO) team helps protect our products and users from abuse, fraud, safety risks, and other forms of misuse. We operate at the front line of real-world safety and risk management, translating user and operational signals into timely decisions, effective interventions, and improvements to our systems. This role sits on a new team within USRO focused on building operational capacity for new, ambiguous, or fast-moving areas of work. The team helps define what needs to be built, creates the operating model to support it, and works with partner teams to make the work scalable and durable over time. As a Strategic Operations Lead, you will focus on large, cross-functional initiatives that require clear thinking, technical fluency, strong execution, and the ability to bring structure to undefined problems. ABOUT THE ROLE We are seeking a Strategic Operations Lead to drive new and existing strategic operating builds across User Safety & Risk Operations. This is a senior IC role for someone who can turn broad, undefined priorities into clear operating models, launch plans, requirements, stakeholder alignment, documentation, reporting, and execution rhythms. This role will often support initiatives where OpenAI is developing new products or partnerships and the operating model is still being defined. These programs have a direct user safety and risk nexus because new deployment models can change what signals OpenAI can see, who owns response decisions, and how user-impacting risks are detected, escalated, and resolved. You will clarify what OpenAI owns, what partner teams own, what signals we can reliably monitor, how issues should be escalated, and how the workflow should evolve from launch support into a durable operating model. The right person is highly strategic and deeply practical. They can move from executive-level framing to detailed workflow design, stakeholder management, SOPs, launch readiness, risk track
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