Tarro
Hospitality
StrategicOperationsLead
Neural analysis suggests this role is
optimal for Lead candidates.
“Strategic Operations Lead at Tarro. Skills: Operations leadership, Team management, Process improvement. Manage 30 to 50 specialists. Own day-to-day performance”
What You'll Achieve.
Build service quality playbook; Deliver process optimization per quarter; Deliver tooling improvement per quarter; Deliver product insight per quarter; Exceed team KPIs; Exceed enterprise KPIs
Industry & Context.
Root cause analysis; Data-driven findings
What They're Looking For.
Must Have
3 to 5 years of experience in a fast-paced, customer-obsessed environment, Experience working in a fast-paced, highly ambiguous environment, Experience hiring, developing, and holding people accountable
Nice to Have
Experience in a consumer-driven industry, Experience at the intersection of operations and product, Built or meaningfully improved an operational reporting or feedback system from scratch, Directly led and grown a team
What You'll Do.
Manage 30 to 50 specialists
Own day-to-day performance
Own operational accountability
Monitor enterprise signals
Analyze enterprise signals
Turn signals into findings
Reinforce team culture
Serve as escalation point
Document quality gaps
Partner with cross-functional teams
Track resolution outcomes
Identify recurring patterns
Bring patterns forward
How You'll Work.
Team & Collaboration
Cross-functional teams; Ops stakeholders; Product stakeholders; Client success stakeholders
Communication Scope
Structured feedback; Structured input; Structured escalation
Full Job Description
ABOUT US Here at Tarro we build products that empower small brick and mortar restaurants by liberating them of the operational burden of running their business. We accomplish this by providing a frictionless connection between them and their customers through our multi-product ecosystem offering AI-enabled order taking, delivery enablement, payment solutions, and point-of-sale software. At Tarro, we use a combination of bits (technology) and atoms (people) to solve real-world problems facing small business owners. We obsess over placing our customers first and working backwards from there. When our customers succeed, we succeed. The restaurant industry in the US is over a $1 trillion total addressable market (TAM), but remains relatively underserved by technology. Large chains are able to afford expensive tech that gives them a huge advantage; we believe that small restaurant owners deserve access to the same technologies at an affordable price. Tarro has been profitable for nearly a decade and has seen 5x revenue growth in the past four years. As of our last fundraising round in mid-2022, we were valued at $450M and have since seen substantial growth across customer acquisition, product development and company headcount. Thousands of loyal restaurants have entrusted Tarro with their success, and together we have supported nearly 20 million customers. We are proud to be named one of Built In’s top companies to work for in 2023. To learn more about our culture, values and how you can be a part of helping mom & pop restaurants thrive, please visit us here https://www.tarro.com/! WHAT WE’RE LOOKING FOR We are looking for an operations leader who is as comfortable in a data review as they are coaching a team member through a difficult pattern. The Strategic Operations Lead will lead a team of specialists to serve as the connective tissue between operational execution and the strategic decisions being made across product, ops, and client success. You won't just be managi
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