Mercury
fintech
StrategicOperationsLead
Neural analysis suggests this role is
optimal for Senior candidates.
“Strategic Operations Lead at Mercury. Skills: Program ownership, Governance and decision-making, Communication and influence, Execution and improvement. Own the integrated program plan across all active credit and lending workstreams. Manage sequencing, resourcing tradeoffs, and escalations”
What You'll Achieve.
End-to-end delivery of the technology programs; Ensure that what ships is audit-ready from day one; What moves the needle
Industry & Context.
Surfacing tradeoffs that unblock leaders; Sequencing the critical path; When initiatives are off-track, you identify it first and bring a recommended path forward; Facilitate structured decision-making by surfacing options and tradeoffs; Identify inefficiencies and eliminate them; See dependencies, second-order effects, and points of failure before they surface
What They're Looking For.
Must Have
10+ years of program management or technical program management in a high-growth or regulated environment, Direct experience in financial services, fintech, or credit infrastructure, Compliance, audit, reporting and risk management obligations are familiar territory, Track record of operating at the department or business level, owning programs with multiple concurrent workstreams and cross-functional accountability, Proven ability to communicate with and influence executive stakeholders, in writing and in high-stakes meetings, without a senior manager to translate
Nice to Have
Familiarity with the lending tooling ecosystem such as loan origination, credit risk management and lending management systems
What You'll Do.
Own the integrated program plan across all active credit and lending workstreams
and Operations readiness lands
Drive incident learnings back into design
Keep a single source of truth for status
Facilitate structured decision-making by surfacing options and tradeoffs
Build and improve the operating systems that drive credit and lending product decisions
predictable updates calibrated to the audience
Synthesize complex cross-functional information into recommendations
Produce documentation of program objectives
architecture decisions
and operational impacts
Function as a trusted thought partner to engineering leads
and senior leadership
Identify inefficiencies and eliminate them through automation
Lead technical retrospectives and post-mortems
How You'll Work.
Team & Collaboration
Connective tissue between Engineering, Product, Risk, Compliance, Treasury, and Operations; Communicate with and influence executive stakeholders; Build trust quickly across engineering, product, risk, and executive stakeholders
Communication Scope
Proven ability to communicate with and influence executive stakeholders, in writing and in high-stakes meetings; Produce concise, predictable updates calibrated to the audience; Synthesize complex cross-functional information into recommendations; Produce documentation of program objectives, architecture decisions, and operational impacts; Exceptional written and verbal communication; Write documentation that clarifies hard decisions
Process & Methodology
End-to-end delivery of technology programs, Setting strategy for how programs run, Surfacing tradeoffs that unblock leaders, Sequencing the critical path, Ensuring that what ships is audit-ready, Integrated program plan, Milestones, dependencies, and critical paths, Proactively manage sequencing, resourcing tradeoffs, and escalations, When initiatives are off-track, you identify it first and bring a recommended path forward, Maintain a living RAID log with clear owners and impact assessments, Build and improve the operating systems that drive credit and lending product decisions, Planning cycles, reviews, decision frameworks, launch readiness
Full Job Description
Mercury is building Mercury Bank, N.A., a proposed nationally chartered bank focused on serving ambitious businesses. Credit and lending are central to that mission, and as we migrate our charge card and term loan products to the Bank's own balance sheet and build the next generation of lending infrastructure, we need someone who can hold the full program together. The Sr. Technical Program Manager for Credit and Lending will own end-to-end delivery of the technology programs that power Mercury's charge card, term loan, and adjacent credit products. You will be the connective tissue between Engineering, Product, Risk, Compliance, Treasury, and Operations: setting strategy for how these programs run, surfacing tradeoffs that unblock leaders, sequencing the critical path, and ensuring that what ships is audit-ready from day one. We are looking for someone who has operated at this level before, in a regulated environment, at scale, with real accountability for outcomes. *Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC. What you'll do: Program ownership Own the integrated program plan across all active credit and lending workstreams, covering milestones, dependencies, and critical paths across Engineering, Product, Risk, Compliance, Treasury, and Operations. Proactively manage sequencing, resourcing tradeoffs, and escalations. When initiatives are off-track, you identify it first and bring a recommended path forward. Ensure Compliance, Treasury, and Operations readiness lands alongside product and regulatory milestones Drive incident learnings back into design, test coverage, and runbooks so each issue improves the underlying system, not just fixes the symptom. Governance and decision-making Keep a single source of truth for status, decisions, risks, and owners. Maintain a living RAID log with clear owners and impact assessments. Facilitate structured decision-making by surfac
Applying for this Strategic Operations Lead role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Greenhouse
- Create a Greenhouse profile before applying — it saves time across multiple applications.
- Upload your resume as a PDF; the parser handles it better than Word.
- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
ANONYMOUS · UNFILTERED
What do employees actually say about Mercury?
Real rants from real employees. Read before you apply.