Salesforce
AI CRM
StrategicHands-onInnovationSolutionEngineer
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“Strategic Hands-on Innovation Solution Engineer at Salesforce. Skills: Hands-on Innovation Solution Engineering, Customer Adoption and Consumption, Workshop Design and Facilitation, Content Creation, Cross-functional Collaboration. Design and deliver immersive, interactive experiences that move customers from curiosity to confidence with Salesforce AI and platform capabilities. Own the Hands-on Training program for Specialist Clouds ANZ, bringing structure, consistency, and energy to workshops t”
What You'll Achieve.
Drive consumption and adoption across our customer base; Inspire and accelerate Salesforce adoption; Help customers articulate their goals and map a path forward; Keep content sharp and relevant; Reflect the new reality of selling and buying AI; Ensure visibility and alignment across clouds and teams; Ensure seamless event planning and execution; Maximise customer impact; Measure what's working — attendance, marketing driven pipeline, opportunity influence, adoption metrics, and more
Industry & Context.
What They're Looking For.
Must Have
Experience in a customer-facing SE, solution consulting, or hands on roles, A passion for designing interactive, hands-on learning experiences, facilitation and presentation comfortable leading sessions with groups of 20–200+, Salesforce product domain speciality with ability to define, shape and help build content and demo assets, Ability to think strategically and work cross-functionally across clouds, marketing, and customer success, A Self starter who is comfortable working in ambiguity, Highly organised with the ability to manage multiple programs and stakeholders simultaneously, A natural collaborator who can bring people together around a shared vision
Nice to Have
Ideally Sydney/Melbourne based
What You'll Do.
Design and deliver immersive
interactive experiences that move customers from curiosity to confidence with Salesforce AI and platform capabilities
Own the Hands-on Training program for Specialist Clouds ANZ
and energy to workshops that directly drive consumption and adoption across our customer base
Coordinate and orchestrate visionary customer workshops and hands-on training sessions that inspire and accelerate Salesforce adoption
Design and facilitate Discovery & Strategy workshops that help customers articulate their goals and map a path forward
Manage and standardise content
and visionary customer initiatives cross-cloud — working closely with specialists and SE teams to keep content sharp and relevant
Create compelling content and hands on interactive experiences for Consumption and Adoption workshops that reflect the new reality of selling and buying AI
Understand Salesforce adoption paths
customer maturity frameworks and create and manage relevant content
Maintain a central repository and calendar of all Hands-on Training programs across ANZ
ensuring visibility and alignment across clouds and teams
Promote and educate both customers and internal teams (including AEs) on available workshop paths
Coordinate logistics with Marketing to ensure seamless event planning and execution
Align and collaborate with the Customer Success organisation to define workshop scope
and maximise customer impact
Build and maintain a workshop impact dashboard to measure what's working — attendance
marketing driven pipeline
opportunity influence
How You'll Work.
Team & Collaboration
Work cross-functionally across clouds, marketing, and customer success; Collaborate with specialists and SE teams; Collaborate with the Customer Success organisation; Bring people together around a shared vision
Communication Scope
Facilitation and presentation comfortable leading sessions with groups of 20–200+
Process & Methodology
Manage multiple programs and stakeholders simultaneously, Manage and standardise content, demo orgs, and visionary customer initiatives, Maintain a central repository and calendar of all Hands-on Training programs
Full Job Description
_To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts._ Job Category Sales Job Details ****About Salesforce**** Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. ## About the Role As a Strategic Hands-On Innovation SE, you'll be at the forefront of how Salesforce helps customers truly adopt and consume our technology. This isn't a traditional SE role — it's a creative, customer-facing, cross-cloud position focused on designing and delivering immersive, interactive experiences that move customers from curiosity to confidence with Salesforce AI and platform capabilities. You'll own the Hands-on Training program for Specialist Clouds ANZ, bringing structure, consistency, and energy to workshops that directly drive consumption and adoption across our customer base. ## ## What You'll Do * Coordinate and orchestrate visionary customer workshops and hands-on training sessions that inspire and accelerate Salesforce adoption * Design and facilitate Discovery & Strategy workshops that help customers articulate their goals and map a path forward * Manage and standardise content, demo orgs, and visionary customer initiatives cross-cloud — working closely with specialists and SE teams to keep content sharp and relevant * Create compelling content and hands on interactive experiences for Consumption and Adoption workshops that reflect
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