Vouched
Computer Software
StrategicCustomerSuccessManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Strategic Customer Success Manager at Vouched. Skills: Customer Success, Technical Troubleshooting, Revenue Growth, Relationship Management. Own portfolio of customer accounts. Drive revenue growth within accounts”
What You'll Achieve.
Maximize value received from the platform; Identify opportunities for long-term growth; Accountable for revenue-related outcomes
Industry & Context.
Comfortable troubleshooting technical issues; Navigating ambiguity independently; Solving problems independently; Figuring things out without waiting for perfect process or documentation; Solutions-oriented mindset
Must be based in the US, US work authorization required
What They're Looking For.
Must Have
4+ years of experience in Customer Success, Technical Account Management, Solutions Engineering, Support, or a similar customer-facing SaaS role, Experience working at an early-stage or high-growth B2B SaaS company, communication and relationship management skills with both business and technical stakeholders, Ability to prioritize effectively while managing multiple customer relationships, requests, and competing priorities simultaneously, Comfortable troubleshooting technical issues and navigating ambiguity independently, Experience working with APIs, JSON, logs, developer documentation, or technical workflows, Experience writing basic SQL queries or working with customer/product data, organizational skills and attention to detail in a fast-moving environment
Nice to Have
Experience in identity verification, fintech, healthcare, or regulated industries, Familiarity with Snowflake or similar data warehouses, Experience supporting API-based or highly technical SaaS products, Experience participating in support rotations or escalation management, Exposure to onboarding, implementation, or workflow configuration, Ability to work core hours aligned with Pacific / Mountain Time
What You'll Do.
Own portfolio of customer accounts
Drive revenue growth within accounts
Identify growth opportunities
Lead customer conversations on value
Own renewals and expansion opportunities
Lead ongoing customer engagement
Create clear next steps
Manage multiple competing priorities
Maintain accurate CRM data
Help improve customer success processes
Develop deep knowledge of Vouched platform
Investigate customer issues
Write basic SQL queries
Serve as first point of coordination
Partner closely with engineering
Explain technical concepts
Participate in shared customer support
Jump into urgent customer situations
Help identify recurring customer issues
Operate effectively in evolving environment
Share structured customer feedback
Advocate for customer needs
Collaborate cross-functionally
How You'll Work.
Team & Collaboration
Partner closely with engineering and product teams; Collaborate cross-functionally to improve customer experience, product adoption, and operational efficiency
Communication Scope
Communication and relationship management skills with both business and technical stakeholders; Clearly explain technical concepts and product behavior to both technical and non-technical stakeholders
Full Job Description
### About us Vouched is the leading AI-powered identity verification platform that securely verifies the identities of both AI agents and humans. Vouched enables enterprises to confidently trust digital interactions. Used by organizations around the world, Vouched verifies millions of human and AI agent identities annually, delivering unmatched speed, accuracy, and regulatory compliance. ### Overview of the role We’re looking for a highly adaptable Customer Success Manager who thrives in fast-moving startup environments and enjoys balancing customer relationships, revenue growth, technical troubleshooting, and operational execution. This is a hands-on role with broad ownership. You’ll manage a book of business while helping customers maximize the value they receive from the platform and identify opportunities for long-term growth. Success in this role requires someone who is proactive, resourceful, technically curious, commercially minded, and comfortable figuring things out independently in an evolving environment. This is a hands-on startup environment where team members operate across customer success, technical troubleshooting, support, and revenue growth. The right person will enjoy variety, autonomy, and solving problems in a fast-paced startup environment. ### What you will do ### Customer Growth **and Revenue Expansion** * Own a portfolio of customer accounts across a range of customer sizes and technical maturity levels * Drive revenue growth within existing customer accounts through strong engagement, adoption, relationship management, and expansion opportunities * Identify growth opportunities based on customer usage, adoption trends, business goals, and workflow expansion opportunities * Lead customer conversations focused on value realization, outcomes, ROI, and long-term partnership growth * Own renewals and expansion opportunities within your book of business, partnering with Customer Success leadership on strategy and execution * Be accountable for r
Applying for this Strategic Customer Success Manager role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about Vouched?
Real rants from real employees. Read before you apply.