StrategicCustomerSuccessManager

COMPANY Tread is the AI-native operating system for the $660B construction materials logistics market: the aggregate, asphalt, and concrete behind every road, bridge, and building in the country. Our customers run the gamut: enterprise producers and contractors that supply the world's largest infrastructure projects, alongside the family-owned hauling fleets that have moved the material this work depends on for generations. They're the operators who actually build the roads, bridges, and buildings around us. Most of the work still happens on paper tickets, phone calls, and disconnected scale houses. We're building the software they run on. We crossed $1Bn in monthly delivered load value on the platform in March 2026. We’re at ~$XM ARR, and growing fast. Our enterprise customers reconcile real money, real freight, and real P&L against our data every day. Tread is the most important software they use. We’re a Series A company backed by Mucker Capital. We’re in growth mode. If you are fulfilled by ownership and a life-changing outcome, let’s connect. Role Tread's founding team has personally built and managed our most important customer relationships. As we scale, that's not sustainable — and this role exists to change it. As our Strategic Customer Success Manager, you'll step into those relationships and own them: understanding every commitment that's been made, executing on everything that follows, and becoming the person our customers turn to without feeling like they've lost anything in the transition. This is a senior individual contributor role. You won't manage a team — you'll manage relationships that matter, and do it well enough that the founding team can step back entirely. That requires someone who earns trust fast, operates with founder-level accountability, and can drive the kind of deep platform adoption that changes how entire organizations work — even when there's resistance. If you're energized by high-stakes relationship work and want to own somethin