Spring Health
Mental Healthcare
StrategicCustomerSuccessManager
Neural analysis suggests this role is
optimal for Senior candidates.
“Strategic Customer Success Manager at Spring Health. Skills: Customer Success, Account Management, Revenue Growth. Serve as product expert. Own forecasting projections”
What You'll Achieve.
Customer Renewal and Expansion; Relationship with Executive Buyers; Gross Retention Rate (GRR); Net Revenue Retention (NRR); Net CACV Retention (NCR); Product utilization and engagement; Net Promoter Score (NPS); Customer Health Score
Industry & Context.
Ability to probe, challenge, and consult customers
Occasional travel (10%) may be required
What They're Looking For.
Must Have
10+ years of experience in account management, customer success, or healthcare management, Previous experience driving forecasting, renewals, and upsell revenue, Previous experience managing Fortune 100 clients and overseeing a portfolio valued at $25M or more, understanding of sales motions similar to farmer sales roles, emphasizing relationship building and portfolio expansion, Exceptional communication skills, Ability to probe, challenge, and consult customers to align solutions with their ultimate needs
Nice to Have
Bachelor's degree or higher, ideally in B2B2C environments and at early-stage companies, Experience creating growth through portfolio management, upsells, and cross-sell opportunities, Organized, with high attention to detail and the ability to manage competing priorities effectively, Resourceful, proactive, and able to thrive in fast-paced environments, High integrity and professionalism, with a passion for transforming mental healthcare
What You'll Do.
Serve as product expert
Own forecasting projections
Identify and position upsell opportunities
Develop and manage positive relationships
Manage the entire customer lifecycle
Develop timely account plans
Design engagement communications
Prepare business reviews
Deliver data-driven recommendations
Develop renewals strategy
Manage end-to-end deal cycle
Leverage data to drive results
How You'll Work.
Team & Collaboration
Collaborate cross-functionally to collect customer feedback; Recommend process improvements across internal teams; Support sales efforts by partnering on retention, upsell initiatives, and expansion opportunities; Support net new business acquisition
Communication Scope
Exceptional communication skills
Full Job Description
Our mission: to eliminate every barrier to mental health. At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. Please note: We don't have an active opening for this role right now, but we're building a pipeline of Customer Success Managers for when we do. If this sounds like you, we'd love to stay connected! The Strategic Customer Success Account Manager at Spring Health builds and manages relationships with the company’s largest customers to ensure satisfaction, retention, and growth. This role oversees the full customer lifecycle, aligning Spring’s solutions with customer goals to drive engagement and revenue. Success is measured by accurate forecasting, achieving revenue targets, and fostering strong relationships across all levels of th
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