SimplePractice
Health Tech
StrategicCustomerSuccessManager
Neural analysis suggests this role is
optimal for Senior candidates.
“Strategic Customer Success Manager at SimplePractice. Skills: Customer Success, Account Management, Health Tech, Executive Engagement. Own strategic customer partnerships. Serve as strategic partner”
What You'll Achieve.
Drive long-term outcomes; Drive enterprise-scale outcomes; Retention; Strategic adoption; Customer health; Long-term value realization; Transformation; Scalability; Sustained partnership
Industry & Context.
Problem solving
What They're Looking For.
Must Have
6+ years Customer Success or Account Management, Enterprise or strategic accounts management, Deep experience in health tech, Deep experience in EHRs, Deep experience in insurance, Deep experience in healthcare SaaS, Experience working with technology platforms, Proven executive presence, Ability to influence senior stakeholders, Experience managing complex organizations, Experience managing multi-location organizations, Experience managing multi-stakeholder organizations
Nice to Have
Notion proficiency, Slack proficiency, Gong proficiency, ChurnZero proficiency, Similar platform proficiency
What You'll Do.
Own strategic customer partnerships
Serve as strategic partner
Build trusted relationships
Sustain trusted relationships
Develop account strategies
Execute account strategies
Align strategies to objectives
Map stakeholder ecosystems
Navigate stakeholder ecosystems
Influence decision-making
Develop customer understanding
Identify growth signals
Identify retention signals
Identify risk signals
Manage renewal exposure
Lead risk mitigation efforts
Architect success strategies
Operationalize success strategies
Lead executive business reviews
Facilitate strategic planning
Influence enterprise-wide adoption
Influence change management
Influence scaling strategies
Anticipate enterprise-level risk
Mitigate enterprise-level risk
Mitigate renewal exposure
Mitigate competitive threats
Act as voice of customers
Influence product direction
Influence roadmap prioritization
Influence cross-functional initiatives
Maintain documentation
Balance retention objectives
Balance partnership health
Improve success processes
Improve success frameworks
How You'll Work.
Team & Collaboration
Cross-functional initiatives; Senior leaders alignment
Communication Scope
Executive business reviews
Process & Methodology
Strategic planning
Full Job Description
About Us At SimplePractice, we are improving access to quality care by equipping health and wellness clinicians with all the tools they need to thrive in private practice. More than 250,000 providers trust SimplePractice to build their business through our industry-leading software with powerful tools that simplify every part of practice management. From admin work to clinical care, our suite of innovative solutions work together to reduce administrative burden—empowering solo and small group practitioners to thrive alongside their clients. Award-winning and people-first, SimplePractice is shaping the future of health tech. Recognized by MedTech Breakthrough, the Digital Health Awards, and BuiltIn's Best Places to Work. The Role We’re looking for a Strategic Customer Success Manager to partner with SimplePractice’s biller customers—organizations that manage billing across multiple provider clients—and drive long-term outcomes through executive alignment, strategic planning, and enterprise-scale success. At SimplePractice, Strategic Customer Success Managers operate as trusted advisors to senior clinical, operational, and executive stakeholders. This role requires deep expertise in healthcare technology, strong executive presence, and the ability to navigate complex, multi-stakeholder environments. Strategic Customer Success Managers own the post-sale experience for high-impact accounts and are accountable for retention, strategic adoption, customer health, and long-term value realization. This role goes beyond adoption to focus on transformation, scalability, and sustained partnership. Responsibilities Own Strategic Customer Partnerships Serve as the primary strategic partner for the company’s most valuable customers Build and sustain trusted relationships across executive, clinical, operational, and financial stakeholders Serve as the primary strategic partner for the company’s most valuable customers Develop and execute multi-quarter account strategies aligned to
Applying for this Strategic Customer Success Manager role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about SimplePractice?
Real rants from real employees. Read before you apply.