Raspberry AI
Fashion
StrategicCustomerSuccessManager
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“Strategic Customer Success Manager at Raspberry AI. Skills: Customer Success, Account Management, AI Adoption, Executive Communication. Own strategic enterprise accounts. Serve as primary relationship owner”
What You'll Achieve.
Grow enterprise relationships; Turn AI adoption into value; Drive measurable outcomes; Achieve retention targets; Achieve expansion targets
Industry & Context.
Root cause analysis; Troubleshooting; Unblocking others
Periodic travel required, 1 day/week in office
What They're Looking For.
Must Have
5–8+ years in Customer Success, 5–8+ years in Strategic Account Management, 5–8+ years in enterprise-facing role, SaaS or AI company experience, Track record growing $1B+ accounts, Track record retaining $1B+ accounts, Worked directly with VP/C-suite, Experience driving AI adoption, Experience driving enterprise software adoption, Experience in complex organizations, Experience in matrix organizations, Commercial instincts, Own retention targets, Own expansion targets, Articulate ROI, Executive-level communication skills, New York City-based
Nice to Have
Background in fashion industry, Background in apparel industry, Background in luxury industry, Background in creative/design industry, Experience with generative AI tools, Experience with creative technology platforms, Experience with AI workflow enablement, Familiarity with PLM, Familiarity with DAM, Familiarity with retail tech ecosystems, Experience with global brand portfolios, Experience with multi-brand holding companies
What You'll Do.
Own strategic enterprise accounts
Serve as primary relationship owner
Execute account plans
Navigate business units
Navigate stakeholder layers
Navigate change management
Lead executive business reviews
Translate workflow metrics
Identify expansion opportunities
Close expansion opportunities
Monitor account health
Own resolution of risks
Advise customers on embedding Raspberry
Relay customer insights
Shape product roadmap
Represent Raspberry at customer sites
How You'll Work.
Team & Collaboration
Cross-functional partnership; Partner with Account Executive; Partner with Product; Partner with Engineering; Partner with Marketing
Communication Scope
Executive communication; Business narratives; Customer communication
Process & Methodology
Account plans, Adoption milestones, Executive engagement cadences, ROI frameworks
Full Job Description
STRATEGIC CUSTOMER SUCCESS MANAGER Raspberry AI · Dumbo, Brooklyn, NY · Hybrid (1 day/week in office) ABOUT RASPBERRY AI Raspberry AI is a generative AI design platform built for fashion brands and retailers. We help design, merchandising, and product development teams move faster — from concept to market-ready assets — using industry-leading AI. Some of the world's top fashion brands rely on Raspberry AI to streamline their workflows and accelerate product development. We closed $24 million in Series A from a16z, plus $5 million seed rounds from Khosla Ventures and Greycroft Ventures. Other investors include REVOLVE and Reformation founders, and the President of Saks Fifth Avenue. For more information, visit raspberry.ai http://raspberry.ai. HOW WE WORK - Be an owner: We take responsibility for outcomes, not just tasks. We don't wait for permission — we step up, move fast, and hold ourselves accountable to results. - Bias to solution: We're solutions-oriented at heart. We go beyond identifying problems to actively unblocking ourselves and others. - Customer obsession: Everything we build starts with the customer. We listen deeply, move quickly, and obsess over delivering tools that make their work faster and more creative. - Lowest level of detail: We're not afraid to get in the weeds. Great work comes from people who notice what others miss and ask deeper questions. - 1% better every day: Progress compounds. We stay curious, ask for feedback, and look for the small improvements that make tomorrow better than today. - AI first: We use AI across the entire company — from product to growth to operations — to move faster and produce higher-quality work. WHAT WE OFFER - Innovative culture: A generational opportunity to define the role of AI in one of the world's largest industries. - Growth paths: Opportunities to drive impact well beyond your immediate role as the company scales. - Learning & development: Annual discretionary stipend for professional development. - An
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