Klim
Agriculture
StrategicCustomerSuccessManager
“Strategic Customer Success Manager at Klim. Skills: Customer Success, Account Management, Relationship Building. Own strategic customer relationships. Serve as primary point of contact”
What You'll Achieve.
Ensure successful project delivery; Build trusted relationships; Drive long-term customer value; Identify opportunities to expand partnerships; Ensure customers achieve measurable outcomes; Grow through renewals, upsells, and long-term partnerships
Industry & Context.
Solution-oriented
What They're Looking For.
Must Have
4–8 years of experience in customer success, strategic account management, consulting, enterprise project delivery, or similar client-facing roles, Proven ability to manage and grow complex B2B customer relationships, Experience working with enterprise customers and multiple stakeholders, executive communication and stakeholder management skills, Highly organized with the ability to manage multiple complex projects and priorities, Collaborative and comfortable working cross-functionally in fast-moving environments, You take ownership and drive topics forward independently, Structured, detail-oriented, and data-driven in your decision-making, Comfortable navigating ambiguity and evolving processes in a scaling company, Curious, pragmatic, and solution-oriented
Nice to Have
Fluent in German, Ideally based in Berlin, Experience in sustainability, agriculture, food systems, climate tech, or supply chain transformation, Experience managing enterprise SaaS, consulting, or strategic implementation programs, Understanding of regenerative agriculture, Scope 3, or supply chain sustainability initiatives
What You'll Do.
Own strategic customer relationships
Serve as primary point of contact
Build relationships with stakeholders
Understand customer goals
Drive customer success and value creation
Ensure successful onboarding and adoption
Define success metrics
Lead business reviews
Own account expansion
Identify expansion opportunities
Coordinate cross-functional execution
Orchestrate collaboration across teams
Ensure timelines and deliverables managed
Help improve internal processes
Act as voice of customer
Bring customer feedback into discussions
Help shape customer success processes
Contribute to operational excellence
How You'll Work.
Team & Collaboration
Collaborate closely with commercial, product, operations, climate, and farmer success teams; Coordinate collaboration across Product, Operations, Climate, Data, and Farmer Success teams; Collaborative and comfortable working cross-functionally in fast-moving environments
Communication Scope
Executive communication; Stakeholder management
Process & Methodology
Manage multiple complex projects and priorities
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