Jamf
StrategicCustomerSuccessManager
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“Strategic Customer Success Manager at Jamf. Skills: Customer Success Management, Enterprise Account Management, Apple Ecosystem, Jamf Solutions. Own and manage enterprise accounts. Partner with customers and stakeholders”
What You'll Achieve.
Ensure successful Apple deployment; Drive customer engagement, adoption, and retention; Ensure customers realize measurable value; Ensure successful outcomes; Retain and grow a book of business; Ensure continued engagement and investment
Industry & Context.
Problem-crushers
Residing in Minneapolis, MN and Eau Claire, WI metro areas, Occasionally work from Jamf office or collaborative workspace
What They're Looking For.
Must Have
5+ years of experience managing enterprise-level accounts with a focus on driving customer success and delivering outcomes, Ability to communicate effectively with both technical and nontechnical stakeholders
Nice to Have
1+ years of experience with Apple products in a professional setting, Proven success in managing and mitigating risk within a customer portfolio to ensure retention and growth, Experience working with executive stakeholders, Experience working with customer relationship management tools and case management solutions (Gainsight/Salesforce)
What You'll Do.
Own and manage enterprise accounts
Partner with customers and stakeholders
Drive adoption and retention efforts
Foster trusted relationships with decision makers
Establish Centers of Excellence
Lead recurring business reviews
Leverage knowledge of Apple ecosystem
Analyze customer health metrics
Promote growth opportunities
Promote customer needs/issues cross-departmentally
Drive engagement with customer stakeholders
How You'll Work.
Team & Collaboration
Partner cross-departmentally; Act as the voice of the customer internally; Collaborate with account sales representatives; Work cross-functionally to advocate for customer needs
Communication Scope
Communicate effectively with technical and nontechnical stakeholders; Speak to value and ROI
Full Job Description
At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We take pride in helping tens of thousands of customers around the globe succeed with Apple. The secret to our success lies in our connectivity, while operating with a high degree of flexibility. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf. What you'll do at Jamf At Jamf, we empower people to be their best selves and do their best work.As an Strategic Customer Success Manager (SCSM) at Jamf, you will act as a dedicated resource and owner for a strategic book of large enterprise accounts, ensuring successful Apple deployment within the Jamf portfolio of products to drive customer engagement, adoption, and retention across that book of business. The SCSM position works within the Customer Success Department and acts as the Account Owner role supporting the entire Jamf Product Suite. They are responsible for forging deep relationships with the customers’ senior leaders, decision makers, and stakeholders and driving proactive engagements, business reviews, and best practices to ensure our customers realize measurable value of their Jamf solution. The ECSM owns the customer relationship along their entire journey, from onboarding to value realization, working cross-functionally to advocate for customer needs and resources to ensure their success as well as providing feedback back to Jamf representing the voice of the customers. This role requires advanced knowledge of Jamf platform of products, customer environments, and key technical workflows for their customers’ businesses. This is a hybrid position available to individuals residing in the Minneapolis,MN and Eau Claire,WI metro areas. While the role is primarily hybrid, you may be asked to work occasionally from the Jamf
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