Hiya
Voice Technology
StrategicCustomerSuccessManager
“Strategic Customer Success Manager at Hiya. Skills: Customer Success, Strategic Accounts, program management, executive engagement. Own our 2 largest UK accounts, accountable for retention, growth, and outcomes. Build and execute multi-year strategic customer initiatives aligned to customer goals and Hiya’s roadmap”
What You'll Achieve.
retention; growth; outcomes; deliver measurable value; unlock multi-million dollar growth; ensure consistent delivery and customer success
Industry & Context.
bringing structure to ambiguity and momentum to complex environments; operating in ambiguity; weigh tradeoffs; hard problems
Travel: Up to 25% (primarily Nordics)
What They're Looking For.
Must Have
5+ years in Customer Success, Strategic Accounts, or similar roles in SaaS or platform businesses, Experience managing large, complex enterprise customers (7-figure / multi-million ARR), track record across the full post-sales lifecycle: adoption, delivery, renewals, and growth, Solid program management comfortable leading complex, cross-functional initiatives, Confidence operating in technical environments (APIs, integrations, pilots/POCs), stakeholder management, including executive-level engagement, Highly proactive, data-driven, and comfortable operating in ambiguity
Nice to Have
Experience in telecommunications or highly regulated enterprise environments, Background in voice technology, network security, or AI-driven products
What You'll Do.
Own our 2 largest UK accounts
accountable for retention
Build and execute multi-year strategic customer initiatives aligned to customer goals and Hiya’s roadmap
translating product capabilities into measurable business impact
Lead end-to-end delivery day to day and complex programs through to production
Identify and Support expansion opportunities (upsell
Build senior relationships and lead QBRs
influencing customer strategy and direction
Act as the central point of coordination across Sales
and performance to ensure consistent delivery and customer success
How You'll Work.
Team & Collaboration
Act as the central point of coordination across Sales, Product, Engineering, and Support
Communication Scope
stakeholder management; executive-level engagement; Build senior relationships and lead QBRs
Process & Methodology
Solid program management comfortable leading complex, cross-functional initiatives, Lead end-to-end delivery day to day and complex programs through to production
Applying for this Strategic Customer Success Manager role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Ashby
- Ashby is a fast modern ATS — most applications take under 3 minutes.
- The resume parser is strong; verify parsed experience dates and job titles.
- Custom screening questions are often scored algorithmically — answer completely.
- Location field affects geo-based screening; use your actual metro area.
ANONYMOUS · UNFILTERED
What do employees actually say about Hiya?
Real rants from real employees. Read before you apply.