Affinity
SaaS
StrategicCustomerSuccessManager
“Strategic Customer Success Manager at Affinity. Skills: Enterprise Customer Success, strategic account management, C-suite relationship management, driving transformational customer outcomes, securing renewals and expansions, defining and leading strategic account plans, influencing product roadmap and GTM strategy. Own the full post-sale lifecycle for largest and most complex strategic enterprise accounts. Drive transformational outcomes for customers”
What You'll Achieve.
Drive transformational business outcomes; Consistently exceeding commercial targets at the highest tier of enterprise accounts; Maintain consistently high forecast accuracy; Drive org-level outcomes without direct authority
Industry & Context.
Team members within commuting distance are expected in-office 2–3 days per week, typically Tuesday through Thursday.
What They're Looking For.
Must Have
8+ years in Enterprise Customer Success or a similar post-sale role, with significant tenure in enterprise or named account SaaS environments, Demonstrated track record of driving transformational customer outcomes and consistently exceeding commercial targets at the highest tier of enterprise accounts, Deep experience managing C-suite relationships and navigating complex, multi-stakeholder organizations with authority and credibility, Expert communicator and executive presenter — able to lead high-stakes conversations with poise and influence strategic decisions, Proven ability to define and operationalize scalable processes, frameworks, and playbooks that elevate team-wide performance, Experience mentoring peers and contributing meaningfully to team capability and culture, Highly able to lead complex programs and drive org-level outcomes without direct authority
Nice to Have
Deep domain expertise in private capital, venture, or financial services, Experience in CRM, data services, or relationship intelligence software, Track record of shaping CS strategy at an organizational level
What You'll Do.
Own the full post-sale lifecycle for largest and most complex strategic enterprise accounts
Drive transformational outcomes for customers
Shape the frameworks others rely on
Act as a thought partner to both customers and internal teams
Own a named portfolio of Affinity's largest strategic enterprise accounts
Drive transformational business outcomes
Command C-suite relationships
high-value renewals and expansions
Define and lead strategic account plans that connect Affinity's platform to each customer's business objectives
Build and maintain deep executive relationships — including regular C-suite engagement
trusted thought partner in your customers' organizations
Lead community and industry presence initiatives that elevate Affinity's brand and deepen relationships across the private capital ecosystem
Serve as the definitive internal voice of the customer — synthesizing patterns across your book and directly influencing product roadmap
Define and operationalize CS best practices
and expansion playbooks that scale across the team
Apply expert-level MEDDPICC and Command of the Message to build multi-stakeholder expansion plays alongside AEs
maintaining consistently high forecast accuracy
Formally mentor peers
contribute to onboarding and enablement programs
and help shape how the CS team learns and grows
and Sales leadership as a strategic cross-functional stakeholder
How You'll Work.
Team & Collaboration
Partner with Product, Marketing, and Sales leadership as a strategic cross-functional stakeholder; Collaborate with AEs on multi-stakeholder expansion plays; Contribute to onboarding and enablement programs; Help shape how the CS team learns and grows
Communication Scope
Expert communicator; executive presenter; lead high-stakes conversations with poise; influence strategic decisions
Process & Methodology
Lead complex programs and drive org-level outcomes without direct authority
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