StrategicCustomerSuccessEngineer-US

Fingerprint empowers developers to stop online fraud at the source. We work on turning radical new ideas in the fraud detection space into reality. Our products are developer-focused and our clients range from solo developers to publicly traded companies. We are a globally dispersed, 100% remote company with a strong open-source focus. Our flagship open-source project is FingerprintJS (27K stars on GitHub). We have raised $77M and are backed by Craft Ventures (previously invested in Tesla, Facebook, Airbnb ), Nexus Venture Partners (previously invested in Postman, Apollo.io, MinIO, Druva) and Uncorrelated Ventures (previously invested in Redis, Rollbar PostgreSQL experience preferred. It's used regularly to debug issues and to surface insights into customer usage and integration behavior Familiarity with software development lifecycles and modern API architectures Experience with at least one of our supported SDK languages (Go, Node.js, Python, PHP, C#, Java) is preferred Bonus: experience deploying serverless functions or working with cloud platforms like Cloudflare Workers or AWS Lambda, especially in the context of API integrations Exceptional troubleshooting skills with the ability to diagnose and resolve complex technical issues independently. Excellent communication skills, both verbal and written, with the ability to convey technical concepts to non-technical stakeholders. Track record of thriving in highly ambiguous, fast-paced environments. Demonstrated ability to understand customer needs and deliver solutions that drive success. Proven ability to work cross-functionally with sales, product, and engineering teams to achieve common goals. Bachelor’s degree in Computer Science, Engineering, or a related field is preferred. Role requires proficiency with macOS and comfort working fully remotely using tools such as Slack, Google Workspace, and Zoom. Location Preference: Remote anywhere in the US For US-based employees, the cash base compensation range for this