StrategicCustomerSuccessDirector

Who we are: TrueLayer is Europe’s fastest-growing Pay by Bank network. We power smarter, safer and faster payments by combining real-time bank payments with financial and identity data. E-commerce, iGaming and Financial Services businesses use our products to onboard new users, accept money and make payouts in seconds, and at scale. Live across 22 countries and with 1 new user joining TrueLayer’s Pay by Bank network every 3 seconds, we’re in a very exciting growth stage. This is why we’re expanding the team across our offices in London, Milan, and Dublin. Listed in Sifted as one of the 100 fastest growing start-ups in UK influence product direction and prioritisation Stay close to the detail: Personally own and manage a portfolio of of highly strategic customers What we expect from you: Enterprise leadership experience: Proven track record of building senior relationships (including C-level) and delivering meaningful business outcomes Domain expertise: Strong understanding of payments, fintech, or complex technology products, with the ability to engage on both commercial and technical topics Customer-first mindset: You balance creativity and structure to solve customer problems and deliver impact Strategic and executional: Able to set direction while staying close enough to execution to ensure quality and pace Highly collaborative: Comfortable influencing across functions and driving alignment in a fast-moving environment Clear communicator: Strong written and verbal communication skills, with the ability to simplify complexity We would be very excited if you have: Experience working with complex enterprise customers across multiple industries (e. g. retail, market places) Background in payments, fintech, or high-growth technology companies Experience operating in regulated or rapidly evolving environments Don’t meet all the requirements? Multiple studies have shown that women and people of underrepresented groups are sometimes less likely to apply to jobs unless th