StrategicClientSuccessManager

ABOUT LEAP Leap is one of the fastest-growing benefits solutions and a category-defining pioneer in employer specialty pharmacy. We are reshaping how life-changing therapies are delivered and financed, ensuring patients get the treatment they need while employers finally get a fair deal. Specialty drugs and infusions represent nearly 10% of all healthcare spend and are the fastest-growing cost category for employers. Leap tackles this challenge with a novel approach: eliminating hidden markups, expanding access to high-quality infusion providers, and bringing clarity and fairness to how therapies are priced and paid for. We’re proud to partner with numerous Fortune 500 companies and leading TPAs. Each patient we serve creates immediate ROI: lower costs, improved access, and better care. Join us as we redefine what’s possible in specialty care. ABOUT THE ROLE The Strategic Client Success Manager is responsible for delivering exceptional service and driving client satisfaction across an assigned portfolio of strategic relationships with employers, TPAs, Pharmacy Benefit Managers (PBMs), and benefits consultants, while ensuring operational excellence to support client retention, growth, and measurable value delivery. You’ll serve as the face of our amazing organization to clients, and advance our mission by promoting our services in a proactive, data-driven way. This position reports to the SVP of Client Operations & Success. This is a fully remote role open to candidates based in the Seattle, WA area.   KEY RESPONSIBILITIES 1. STRATEGIC ACCOUNT OWNERSHIP - Own the end-to-end client lifecycle for assigned employer and partner accounts, including implementation support, adoption strategy, performance management, renewals, and long-term retention - Develop and execute account plans aligned to client healthcare and cost-containment strategies - Serve as the primary strategic advisor to HR, Benefits leaders, TPAs, and PBMs 2. VALUE DELIVERY & EXECUTIVE ENGAGEMENT - Lead qu