JLL
StrategicBusinessLead-IFM
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“Strategic Business Lead - IFM at JLL. Skills: Integrated Facilities Management, Client portfolio management, Strategic advisory. Provide overall leadership and governance for IFM portfolio. Act as senior accountable leader for service delivery”
What You'll Achieve.
Deliver operational excellence; Drive strategic outcomes; Strengthen executive relationships; Ensure sustainable business performance
Industry & Context.
Analytical skills; Objective approach
What They're Looking For.
Must Have
15 years of experience in a corporate environment, Proven ability to function effectively as a business leader, Exposure and experience in dealing with multinational corporate organizations, Ability to collaborate strongly across multiple stakeholders, Experience managing executive-level client relationships, Experience influencing C-suite stakeholders, Experience developing governance frameworks, Experience developing operating models, Experience developing vendor strategies, Experience developing performance management programs, Analytical skills, Proven ability to solve problems using an objective approach
Nice to Have
Experience of managing business P&L
What You'll Do.
Provide overall leadership and governance for IFM portfolio
Act as senior accountable leader for service delivery
Act as senior accountable leader for operational performance
Act as senior accountable leader for client satisfaction
Act as senior accountable leader for financial outcomes
Act as senior accountable leader for account growth
Develop and execute multi-year account strategies
Serve as strategic advisor to client leadership teams
Evaluate and optimize facilities management operating models
Develop and maintain understanding of Client’s business
Align with Leadership Principles of Amazon
Manage relationships with key stakeholders
Manage relationships with function leads
Lead discussions with India RPM for portfolio growth
Lead discussions with India RPM for strategy
Lead discussions with India RPM for RE acquisition
Establish robust business governance process
Conduct regular business reviews with client leadership
Assess and recommend alternative service delivery approaches
Assess and recommend sourcing strategies
Assess and recommend governance structures
Present data-driven recommendations to executive stakeholders
Present business cases to executive stakeholders
Lead strategic discussions around cost optimization
Lead strategic discussions around service effectiveness
Lead strategic discussions around workplace experience
Lead strategic discussions around operational resilience
Lead strategic discussions around future-state operating models
Lead executive business reviews
Lead governance forums
Influence decision-making through credibility
Influence decision-making through subject matter expertise
Influence decision-making through commercial acumen
Influence decision-making through strategic insight
Anticipate client needs
Proactively identify opportunities to enhance value creation
Establish robust governance frameworks to drive accountability
Define and monitor KPIs
Define and monitor SLAs
Define and monitor operational scorecards
Define and monitor performance metrics
Define and monitor continuous improvement programs
Ensure consistent delivery of service excellence
Ensure consistent delivery of compliance
Ensure consistent delivery of safety
Ensure consistent delivery of operational standards
Own financial performance
Own budget management
Identify opportunities for revenue growth
Identify opportunities for scope expansion
Identify opportunities for value-added services
How You'll Work.
Team & Collaboration
Cross-functional teams; Client leadership teams; Service providers; Internal teams
Communication Scope
Executive presentations; Business cases
Process & Methodology
Performance management programs
Full Job Description
**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves: We are seeking an experienced and strategic Integrated Facilities Management (IFM) Business Leader to lead one of our largest and most complex client portfolios. The role will provide overall leadership for a large-scale commercial real estate portfolio exceeding 11 million square feet and a dedicated account team of 400+ professionals. This position goes beyond operational management. The successful candidate will serve as a trusted advisor to senior client stakeholders, bringing a consulting-led mindset to workplace and facilities strategy, operating model design, vendor governance, commercial optimization, and long-term account growth. The individual will be accountable for delivering operational excellence while driving strategic outcomes, strengthening executive relationships, identifying transformation opportunities, and ensuring sustainable business performance for both the client and JLL. Key Responsibilities: · Provide overall leadership and governance for a large-scale IFM portfolio across multiple sites and business functions. · Act as the senior accountable leader for service delivery, operational performance, client satisfaction, financial outcomes, and account growth. · Develop and execute multi-year account strategies aligned to client business objectives and workplace priorities. · Serve as a strategic advisor to client leadership teams, helping evaluate and optimize fac
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