Tellius
Technology
StrategicAccountManager(Post-Sales)
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Strategic Account Manager (Post-Sales) at Tellius. Skills: Customer Success, Account Management, Value realization, Revenue Retention. Lead customer onboarding. Lead use case ideation workshops”
What You'll Achieve.
Deliver Net Revenue Retention; Drive account expansion; Grow revenue
Industry & Context.
Problem solving
Significant travel, Reside in United States, Authorized to work in US
What They're Looking For.
Must Have
8+ years customer success, 8+ years account management, 8+ years strategy consulting, 8+ years analytics consulting, Manage multiple enterprise accounts, Manage multiple mid-market accounts, Drive account expansion, Cross-sell strategies, Upsell strategies, Customer-facing skills, Stakeholder management skills, Project management expertise, Program management expertise, Lead large-scale technology initiatives, Lead analytics transformation initiatives, Thrive in high-growth startup
Nice to Have
B2B SaaS analytics experience, B2B SaaS BI experience, B2B SaaS data/AI experience, Understand modern data stacks, Understand enterprise analytics workflows, Knowledge of data modeling concepts, Experience with semantic layers, Experience with business-friendly data models, Success at high-growth startup
What You'll Do.
Lead customer onboarding
Lead use case ideation workshops
Develop project roadmaps
Manage implementation activities
Coordinate data onboarding
Guide customer adoption
Deliver enablement sessions
Deliver executive briefings
Establish success milestones
Capture ongoing business value
Build trusted relationships
Ensure effective Tellius use
Own customer renewals
Drive expansion opportunities
Deliver Net Revenue Retention
Identify risks to retention
Address retention risks
Collaborate on expansion strategies
Upsell additional modules
Act as customer advocate
Share feedback with product
Share requests with engineering
Inform customers about updates
Inform customers about roadmaps
Monitor usage analytics
Monitor success metrics
Guide customer conversations
Document customer activities
Document success stories
Share insights across teams
Communicate with customers
Update customers on features
Update customers on maintenance
Update customers on best practices
How You'll Work.
Team & Collaboration
Partner with GTM teams; Partner with product teams; Partner with sales teams; Partner with marketing teams; Coordinate cross-functional teams; Influence GTM teams; Influence product teams; Influence engineering teams
Communication Scope
Executive briefings; Customer communication
Process & Methodology
Project management, Program management, Roadmap development
Full Job Description
Tellius enables organizations to get faster insights and act upon cloud-scale enterprise data using AI-powered automation. Any user can ask any question across billions of records via a ChatGPT-like interface, understand “why” metrics change via AI insights that surface hidden key drivers and trends, and leverage agentic flows to perform complex multipart analysis easily — in a self-service manner. Unlike traditional BI tools, Tellius excels at ad hoc analysis, deep dives, and business-friendly advanced analytics. About the Role As a Strategic Account Manager at Tellius, you'll drive expansion and retention of enterprise and mid-market customers by helping them harness the transformative potential of AI-powered analytics. You'll leverage your consultative sales and stakeholder management expertise to grow revenue through cross-sell and upsell opportunities, while becoming a trusted advisor who helps our customers expand their use of Tellius and unlock potential. You’ll partner with GTM, product, sales, and marketing teams to guide the full post-sales journey—driving implementation, adoption, and expansion—while ensuring customers realize maximum value from Tellius. A self-starter with strong project management skills, you excel at coordinating cross-functional teams to deliver successful analytics outcomes, serving as the conductor of the customer journey. This role will involve significant travel as needed to customer sites. Responsibilities Lead customer onboarding by leading use case ideation workshops, developing project roadmaps, and managing implementation activities, including coordination of data onboarding Guide adoption by delivering enablement sessions, executive briefings (e.g., Quarterly Business Reviews), and crafting success plans that establish milestones and capture ongoing business value Build trusted relationships with business executives, analytics teams, and end-users, ensuring customers independently and effectively use Tellius Own customer ren
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