Flashpoint
cybersecurity
StrategicAccountManagerNortheast
“Strategic Account Manager - Northeast at Flashpoint. Skills: strategic account management, customer success, consultative sales, B2B SaaS, cybersecurity, threat intelligence, managing complex customer relationships, securing renewals, driving organic growth, large enterprise accounts. Cultivate long-term, trusted relationships with key stakeholders and champions, using a customer-centric partnership approach. Craft strategic, complex multi-year renewal and expansion agreements”
What You'll Achieve.
customer retention; expansion; value realization; feature adoption; secure long-term contracts; expand the footprint and value delivered within the account; addressing any signals of potential risk or dissatisfaction; reinforce partnership value and strategic alignment; translating Flashpoint's products and outcomes into tangible business value for the client; exceeding ambitious retention and expansion targets
Industry & Context.
What They're Looking For.
Must Have
A proven track record in strategic account management, customer success, or consultative sales within the B2B SaaS industry, ideally in cybersecurity or threat intelligence., Expertise in managing complex customer relationships, securing renewals, and driving organic growth within large enterprise accounts., A passion for helping companies keep their customers, employees, and infrastructure safe from cyber and physical threats, A desire to not only manage accounts but also own expansion and renewal deals to close
Nice to Have
Ideally in cybersecurity or threat intelligence.
What You'll Do.
trusted relationships with key stakeholders and champions
using a customer-centric partnership approach
complex multi-year renewal and expansion agreements
Negotiate software and services contracts with procurement teams
focusing on mutually beneficial value
Collaborate and communicate effectively with technical and non-technical colleagues
from analysts to executive leadership
across all organizational levels
Value data quality and maximize the use of CRM capabilities and emerging account management tools to monitor customer health
Exceed ambitious retention and expansion targets
Ensure a smooth post-sale handoff
establish clear success metrics
and drive value realization and feature adoption across the client's team.
Proactively manage the renewal pipeline
articulate the ROI of Flashpoint solutions
and mitigate churn risk to secure long-term contracts.
Identify and qualify new use cases
and Flashpoint products (e. g.
VulnDB) to expand the footprint and value delivered within the account.
Continuously track engagement
and Net Promoter Score (NPS)
proactively addressing any signals of potential risk or dissatisfaction.
high-touch communication with key decision-makers and end-user champions to reinforce partnership value and strategic alignment.
Drive consultative conversations
translating Flashpoint's products and outcomes into tangible business value for the client.
How You'll Work.
Team & Collaboration
Collaborate and communicate effectively with technical and non-technical colleagues, from analysts to executive leadership, across all organizational levels
Communication Scope
Collaborate and communicate effectively with technical and non-technical colleagues, from analysts to executive leadership, across all organizational levels; Maintain regular, high-touch communication with key decision-makers and end-user champions to reinforce partnership value and strategic alignment.; Drive consultative conversations
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