StrategicAccountManager-Golf

## Accountabilities Manage a portfolio of golf course customers, acting as the primary strategic contact to drive adoption, retention, and account growth. Proactively engage clients to expand product usage, introduce add-ons, and ensure ongoing platform value. Identify churn risks and implement retention strategies while ensuring customers achieve defined success outcomes in collaboration with internal teams. Serve as an escalation point for key accounts, resolving issues efficiently while maintaining strong client relationships and trust. Conduct regular portfolio analysis and reporting, tracking performance metrics such as CSAT/NPS and revenue growth. Collaborate cross-functionally with Sales, Product, Support, and Services teams to enhance customer experience and influence product improvements. Identify opportunities for case studies, advocacy, and reference accounts to support broader marketing and sales initiatives. Stay current on product updates, industry trends, and best practices within golf operations and customer experience management. Requirements: This role requires strong experience in account management or customer success, ideally with exposure to SaaS or technology-driven solutions and a strong understanding of relationship-led growth. You should be confident working with senior stakeholders, analyzing account performance, and driving measurable business outcomes. Experience managing full or extended sales/account cycles with a strong focus on retention and growth. Deep customer-centric mindset with proven ability to increase adoption, satisfaction, and account value. Strong analytical and consultative skills with the ability to translate customer needs into actionable solutions. Excellent communication skills in English; French bilingual capability is strongly preferred. Familiarity with enterprise or large-account environments and adherence to SLAs. Strong interest or experience in the golf industry is highly valued. Highly organized, self-driven,