StrategicAccountManager(Cargo)

and direct the market through effective management of Etihad insource team with the cargo commercial and operational strategy to maximize result for Mediterranean & CIS market

Drive continuous performance management and coaching to improve performance

Comply with all relevant safety

and environmental procedures

Cooperate with the GHA/Cargo Terminal to supply quality service to customers

Use defined tools of KPI and SLA to ensure compliance with EYCC standards and service levels

Participate in the budgeting process

Ensure no financial bad debt and full compliance with CASS when applicable

Drive implementation of iCargo

self-service solutions

direct booking capabilities

Lead the implementation of EY Cargo commercial strategy in the respective market and for the respective accounts

and coordinate the team to achieve agreed-upon targets according to the defined strategy and budget expectations

and account plans to maximize Etihad Cargo's revenue

and maintain a portfolio of customer contracts following Etihad Cargo's segmentation model and commercial strategy

Performance steering the local sales

and customer service teams to maximize company reach and revenue potential

and steer customer relationships

including global key accounts (where the key account structure requires)

regional key accounts

and local accounts at all levels

direct and motivate the team

Measure Salesforce effectiveness and take action to improve quality and coverage

provide feedback to HQ

and proactively act based on market intelligence

Identify opportunities and potential obstacles and plan strategies to overcome any resistance