StrategicAccountManager

## Description As a Strategic Account Manager, you will be responsible for developing and maintaining strong relationships with clients, as assigned, to ensure program success. These relationships are multi-faceted, including advising and consulting on population health strategies, managing implementations, , coordination of service delivery, and expansion of services in the Medicaid arena. In addition, you will serve as an assigned subject matter expert on these clients to support Telligen operations teams on new business opportunities. ## Essential Functions You will develop and maintain strong relationships with key clients. Serve as the main conduit and expert between Telligen and client for contract deliverables, expansion or renewals, monitoring finanials and profitability of accounts, client meetings or trainings, and involvement with client operations, and understands client’s operations, systems, environment, and business objectives. You will coordinate with operations to ensure services consistently meeting of clients’ needs. You will monitor and participate in solution development, and track progress with operational problem trends, informing and escalating issues to operational management as appropriate. You will coordinate and communicate client information to operations and provide and/or coordinate client education and training when needed, including leading or coordinating implementation teams for new business. You will manage client interactions and reporting holding scheduled and ad-hoc client meetings to ensure client needs are met and participate in management of satisfaction survey or client feedback process. You will deliver contracted client reports as required You will assist sales in prospect/partner/finalist presentations, as well as assisting with preparing proposals for new or current business and materials for upsells to current clients, in coordination with the Directors and others. You will monitor industry trends and provide early ale