Sardine
fraud prevention and AML compliance
StrategicAccountManager
Neural analysis suggests this role is
optimal for Senior candidates.
“Strategic Account Manager at Sardine. Skills: Account Management, Customer Success, Risk Management, Solutions Architecture, fraud prevention, AML compliance. Be the primary point of contact for our customers, attending to day-to-day and 'big picture' problems and opportunities and helping maximize the customer's ROI in Sardine. Build a thorough understanding of our product, technology, and strategy and be able to message these succinctly to customers.”
Industry & Context.
Translate complex product and technology problems into simple and actionable solutions.; proactively solve new fraud typologies
What They're Looking For.
Must Have
7+ years of experience in Account Management, Customer Success, Risk Management, or Solutions Architecture within B2B SaaS, understanding of how customers integrate API's, domain experience in compliance, fintech, or AML/KYC, analytical skills are second to you excel at number crunching and drawing insights, proficient in using business intelligence tools, capable of translating complex strategies into actionable processes and outcomes, natural at building relationships and collaborating with others, presentation skills for both virtual and in-person meetings with various stakeholders, previous customer-facing experience, preferably with a technical product, exceptional project manager, synthesizing all inputs and balancing the needs of multiple stakeholders, constantly think about ways to improve processes, love making customers more efficient
What You'll Do.
Be the primary point of contact for our customers
attending to day-to-day and 'big picture' problems and opportunities and helping maximize the customer's ROI in Sardine
Build a thorough understanding of our product
and strategy and be able to message these succinctly to customers.
Translate complex product and technology problems into simple and actionable solutions.
Manage the solution process both internally and externally.
Speak knowledgeably and advise on best practices relating to fraud and compliance
and communicate KPIs to clients.
Provide strategic analysis and critical thinking as we plan long-term expansion.
Work with Sardine's risk analytics teams to proactively solve new fraud typologies and actively communicate findings to customers.
How You'll Work.
Team & Collaboration
collaborate daily with Sardine teams to help customers meet their risk, fraud, compliance, and payment needs, including risk analytics, data science, integrations, and products.; balancing the needs of multiple stakeholders
Communication Scope
message these succinctly to customers; communicate findings to customers
Process & Methodology
exceptional project manager, synthesizing all inputs, balancing the needs of multiple stakeholders
Full Job Description
Who we are: We are a leader in fraud prevention and AML compliance. Our platform uses device intelligence, behavior biometrics, machine learning, and AI to stop fraud before it happens. Today, over 300 banks, retailers, and fintechs worldwide use Sardine to stop identity fraud, payment fraud, account takeovers, and social engineering scams. We have raised $145M from world-class investors, including Andreessen Horowitz, Activant, Visa, Experian, FIS, and Google Ventures. Our culture: - We have hubs in the Bay Area, NYC, Austin, Toronto, and São Paulo. However, we maintain a remote-first work culture. #WorkFromAnywhere - We hire talented, self-motivated individuals with extreme ownership and high growth orientation. - We value performance and not hours worked. We believe you shouldn't have to miss your family dinner, your kid's school play, friends get-together, or doctor's appointments for the sake of adhering to an arbitrary work schedule. Location: - UK / Europe - From Home / Beach / Mountain / Cafe / Anywhere! - We are a remote-first company with a globally distributed team. So you can find your productive zone and work from there. About the Role: Sardine is rapidly acquiring new customers and executing on an ambitious roadmap. As a result, we're building a world-class customer success team to support our fraud, payments, and compliance-related products as we grow. This role is a combination of Account Manager and Solution Architect. You'll manage a handful of customers and act as their stakeholder within Sardine, helping maximize the value of our products and services. In addition, you will collaborate daily with Sardine teams to help customers meet their risk, fraud, compliance, and payment needs, including risk analytics, data science, integrations, and products. What you’ll be doing: - Be the primary point of contact for our customers, attending to day-to-day and 'big picture' problems and opportunities and helping maximize the customer's ROI in Sardine - Buil
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