StrategicAccountManager

Hyperbound (YC S23) is the Revenue Activation Platform, an agentic OS for sales that closes the loop between behavior, coaching, and execution. We're a system that changes what happens next, and we're reshaping the structure of our customers' sales orgs in the process. As the inventors of AI sales roleplay, we help enterprise sales teams practice, measure, and scale top-performer behaviors. IBM, LinkedIn, Bloomberg, Supabase, Monday.com http://Monday.com, Notion, and Vanta are just a few of the companies that trust us. We 5x'd ARR last year and raised a $15M Series A led by Peak XV. Our team ships new features weekly and has close feedback loops with customers. The category is exploding, and we're pouring gas on the fire. The Role We're hiring a Strategic Account Manager to own some of our most important customer relationships post-sale. This is not a typical AM role: you'll carry quota on GRR and NRR, run executive-level QBRs, and serve as the face of Hyperbound to a broad book of enterprise accounts. You'll help build the playbook for a new category while working directly with senior leaders at some of the world's best-known brands. What You'll Do - Own a book of business across enterprise accounts, driving adoption of Hyperbound's full platform (roleplays, real call scoring, certifications, and learning modules) - Carry quota on GRR and NRR: renew contracts, expand seats, and upsell modules - Build and deliver executive-level QBRs that tie product usage to measurable business outcomes - Partner with AEs during the first 9 months of strategic accounts (with full double comp), then take sole commercial ownership - Identify churn risks early and proactively solve adoption challenges before they escalate - Turn customer success stories into references and case studies that fuel future sales - Collaborate with Solutions Engineers on integrations and onboarding to ensure a smooth customer experience What You'll Bring - 3+ years in customer-facing roles with a track rec