Block
Food and Beverage
StrategicAccountManager
“Strategic Account Manager at Block. Skills: Account Management, Customer Retention, Sales Growth, Client Service. Manage a book of 50 Strategic Food. Project manage the execution of these technical solutions”
What You'll Achieve.
Establish, retain, and grow Square's most valuable and engaged sellers; Enable sellers to grow with Square; Consistent over-performer on all key performance metrics
Industry & Context.
Creative and strategic problem solving capabilities; Resolving issues and tackling opportunities with no playbook
What They're Looking For.
Must Have
5+ years of relevant Account Management experience, Experience Managing, retaining and growing a book of business, Consistent over-performance on key sales or customer success metrics, Remarkable discovery skills with customers based in genuine curiosity about their business, A technical solutioning framework, including the ability to conduct requirements gathering, Proven experience managing multiple projects internally with engineering, product and finance teams, Contract and/or pricing negotiations experience with external senior stakeholders, Excellent written and verbal communication skills, Creative and strategic problem solving capabilities, resolving issues and tackling opportunities with no playbook
Nice to Have
Restaurant experience and/or F&B Technology experience
What You'll Do.
Manage a book of 50 Strategic Food
Project manage the execution of these technical solutions
Partner with Strategic Account Executives on high-growth deals
Negotiate pricing for use-case expansion and retention
Provide white glove client service and troubleshooting
Inform operations and program design for this segment
Conduct quarterly business reviews with various stakeholders
How You'll Work.
Team & Collaboration
Engage customers and influence internal stakeholders; Work with business owners and c-level executives; Serve as an upmarket seller advocate to product teams; Manage multiple projects internally with engineering, product and finance teams; Partner with Strategic Account Executives
Communication Scope
Excellent written and verbal communication skills; Excellent storytelling
Process & Methodology
Project management
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