Block
commerce
StrategicAccountManager
Neural analysis suggests this role is
optimal for Senior candidates.
“Strategic Account Manager at Block. Skills: Account Management, customer relationship management, strategic problem solving, negotiation. Manage relationships with some of Square's largest sellers in the Food and Beverage vertical. establish, retain, and grow Square's most valuable and engaged sellers”
What You'll Achieve.
Consistent over-performance on all key performance metrics in their current role; Consistent over-performance on key sales or customer success metrics; increase order sizes; compete at a larger scale
Industry & Context.
Creative and strategic problem solving capabilities; resolving issues and tackling opportunities with no playbook; technical solutioning framework
What They're Looking For.
Must Have
5+ years of relevant Account Management experience, Experience Managing, retaining and growing a book of business, Consistent over-performance on key sales or customer success metrics, Remarkable discovery skills with customers based in genuine curiosity about their business, A technical solutioning framework, including the ability to conduct requirements gathering, Proven experience managing multiple projects internally with engineering, product and finance teams, Contract and/or pricing negotiations experience with external senior stakeholders, Excellent written and verbal communication skills, Creative and strategic problem solving capabilities, resolving issues and tackling opportunities with no playbook
Nice to Have
Restaurant experience and/or F&B Technology experience preferred
What You'll Do.
Manage relationships with some of Square's largest sellers in the Food and Beverage vertical
and grow Square's most valuable and engaged sellers
work with business owners and c-level executives to find creative ways for Square's first and third party ecosystem to solve their complex business needs across verticals and channels
enable sellers to grow with Square
serve as an upmarket seller advocate to product teams
Manage a book of 50 Strategic Food
project manage the execution of these technical solutions in collaboration with cross-functional teams
Partner with Strategic Account Executives on high-growth deals
Negotiate pricing for use-case expansion and retention of your sellers
Provide white glove client service and troubleshooting to ensure resolution of seller issues
Inform operations and program design for this segment at scale
Conduct quarterly business reviews with various stakeholders
How You'll Work.
Team & Collaboration
collaborate with cross-functional teams; Partner with Strategic Account Executives; managing multiple projects internally with engineering, product and finance teams
Communication Scope
Excellent written and verbal communication skills; excellent storytelling
Process & Methodology
project manage the execution of these technical solutions, managing multiple projects internally
Full Job Description
Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together. So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale. Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same. The Role The Strategic Account Management organization is looking for a tenured customer-facing professional to manage relationships with some of Square's largest sellers in the Food and Beverage vertical. The Strategic Account Management program establishes, retains, and grows Square's most valuable and engaged sellers. You will work with business owners and c-level executives to find creative ways for Square's first and third party ecosystem to solve their complex business needs across verticals and channels. You will enable sellers to grow with Square while serving as an upmarket seller advocate to product teams. The ideal candidate is a consistent over-performer on all key performance metrics in their current
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