Block
SaaS, Payments, POS technology
StrategicAccountManager
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Strategic Account Manager at Block. Skills: Account management, Sales growth, Client retention. Own and maintain relationships across a portfolio of. Drive account expansion, retention, and satisfaction”
What You'll Achieve.
Drive account expansion; Drive account retention; Drive account satisfaction; Drive measurable business results
Industry & Context.
Problem-solving
Visit customers in-person
What They're Looking For.
Must Have
5+ years of experience in sales or account management, 5+ years of experience in SaaS, payments, or POS technology, Proven success growing and retaining a book of business, Consistent overperformance on key metrics and revenue targets, Discovery and consultative selling skills, Technical solutioning skills, Requirements gathering, Translating customer needs into scalable solutions, Demonstrated success retaining and expanding strategic accounts, Experience negotiating contracts and pricing with senior stakeholders, Exceptional written and verbal communication skills
Nice to Have
Retail industry experience preferred
What You'll Do.
Own and maintain relationships across a portfolio of
Drive account expansion
Consult with business owners and operators to uncover
Design and implement customized solutions
Drive measurable business results
Act as the voice of the customer
Advocate for upmarket seller needs
Collaborate cross-functionally with Account Executives
Visit customers in-person for negotiations and/or churn prevention
Negotiate and manage contracts and pricing
Ensure mutual wins and long-term success
Deliver white-glove support
Resolve critical issues
Proactively drive engagement
How You'll Work.
Team & Collaboration
Partner with Product, Engineering, Finance, and Marketing; Collaborate with Account Executives; Collaborate with Product Managers; Collaborate with Solution Engineers
Communication Scope
Written communication; Verbal communication; Storytelling
Full Job Description
Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale. Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same. The Role Square’s Strategic Account Management organization is seeking an experienced professional to drive growth and retention within our Retail Strategic Account Management program. This team partners with some of Square’s largest retail sellers – businesses redefining how technology shapes the customer and merchant experience. In this role, you’ll serve as a trusted advisor to retail executives and operators, helping them simplify operations, improve performance, and scale using Square’s ecosystem. You’ll uncover opportunities for growth, develop tailored retention strategies, and collaborate closely with Product, Engineering, Finance, and Marketing to deliver seamless, impactful outcomes for our most valuable
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