Block

StrategicAccountManager

$108–203k California, United States Remote Friendly
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Senior candidates.

The Brief

“Strategic Account Manager at Block. Skills: Account management, Sales, Technical solutioning. Manage a book of ~50 Mid-Market Sellers. Retain and grow portfolio”

What You'll Achieve.

Retain and grow portfolio; Ensure successful establishment and growth of our customers

Industry & Context.

Problems you'll solve

Creative and strategic problem solving capabilities; Resolving issues and tackling opportunities with no playbook

What They're Looking For.

Must Have

5+ years of account management or sales experience, Consistent over-performance on key metrics, Remarkable discovery skills with customers, Experience within the Retail industry, A technical solutioning framework, Proven experience managing projects internally with engineering, product and finance teams, Contract and/or pricing negotiations experience with external senior stakeholders, Excellent written and verbal communication skills, Creative and strategic problem solving capabilities, Growth mindset, positive outlook, empathetic, collaborative team player

Nice to Have

experience managing high-value technical accounts, well-versed in working with and presenting to senior decision makers, including C-level executives, IT, finance and operations, experience managing projects with multiple company partners on behalf of customers

What You'll Do.

Manage a book of ~50 Mid-Market Sellers

Retain and grow portfolio

Identify opportunities for technical Square solutions

Project manage the execution of technical solutions

Negotiate contracts for use-case expansion

Serve as the voice of the upmarket seller

Provide white glove client service

Inform operations and program design

How You'll Work.

Team & Collaboration

Work with top c-level executives and technical leaders; Act as an internal advocate for Square's highest-value clients; Work in collaboration with product, engineering, finance, implementation, marketing, legal and sales; Project manage the execution of technical solutions in collaboration with cross-functional teams

Communication Scope

Excellent written and verbal communication skills

Process & Methodology

Manage projects internally with engineering, product and finance teams, Project manage the execution of technical solutions

Full Job Description

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale. Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same. The Role The Account Management organization is looking for a tenured account manager with experience managing high-value technical accounts to help retain and grow Square's presence in the mid-market space. You will work with top c-level executives and technical leaders, finding creative ways to make Square's ecosystem work in complex, global organizations. You will identify ways to expand Square's reach with customers and act as an internal advocate for Square's highest-value clients. The ideal candidate will have worked in account management, business development, consulting, partnerships, sales or sales engineering and will be well-versed in working with and presenting to senior decision makers, including C-le

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