NexusOne
AI, Data Platform, Financial Services, Public Sector, Automotive, Enterprise Tech
StrategicAccountDirector
“Strategic Account Director at NexusOne. Skills: Portfolio Ownership, Program Discipline, Commercial & Expansion, Customer Executive Presence, Technical Translation, Crisis & Escalation Leadership. Own the operating model for each account: stakeholder map, value plan, governance cadence, risk tracking, escalation paths — written, maintained, and current. Run a quarterly governance cadence at each customer that's substantive, not ceremonial”
What You'll Achieve.
Hit a multi-million-dollar expansion number across the portfolio; Turn a successful first deployment into a multi-year, multi-million-dollar partnership
Industry & Context.
Navigate complex stakeholder politics; Crisis & Escalation Leadership
What They're Looking For.
Must Have
5+ years in customer-facing portfolio ownership roles, Personally owned 3–5 named enterprise accounts with $10M+ combined ACV, Carried a multi-million-dollar expansion number and consistently hit it, Worked in or adjacent to regulated or complex enterprise environments — financial services, public sector, manufacturing, healthcare, telecom, or similar, Coordinated forward-deployed engineering, SE, or consulting teams at customer sites, Technically literate — comfortable in architecture conversations, can review a design document and ask the right questions, understands modern data and cloud infrastructure at the trade-off level, Writes exceptionally well
Nice to Have
Prior background in product management, forward-deployed engineering, or technical consulting that anchors the technical literacy, Has run a portfolio of accounts at a peer company: Palantir FDE Lead, Snowflake Strategic Account, Databricks Resident SA, Anaplan Customer Outcome Lead, Confluent Strategic Account Director, Specific domain experience in one or more of: financial services, public sector, automotive OEM, enterprise data/AI
What You'll Do.
Own the operating model for each account: stakeholder map
escalation paths — written
Run a quarterly governance cadence at each customer that's substantive
Maintain a tight internal cadence with NX1 engineering
and FDEs so every internal team always knows the state of each account
Anticipate never be surprised by them
Carry and hit a multi-million-dollar expansion number across the portfolio
Build value models with the customer — not for the customer — that translate business outcome into platform investment and are signed off on quarterly
and close expansion in partnership with the commercial own the motion end-to-end
Know the difference between expansion that makes sense to NX1 and expansion the customer is ready to pay for
Hold primary relationships with C-1 and C-level stakeholders across business
and governance functions at each account
Navigate complex stakeholder politics without being captured by any single faction
Write at an exceptional level — program briefs
exec updates that move decisions
Operate as the technical translator and operational foil — not the technical expert
Sit in customer architecture reviews and contribute: ask the right questions
defend or challenge a design constructively
translate technical decisions into business-outcome language for senior leadership
Know when to defer to the FDE or NX1 engineering
and how to translate their answer to the customer without losing the thread
Be the NX1 face in the room when something breaks at a flagship account
Coordinate NX1 engineering
and escalation path calmly and without adding energy the situation doesn't need
Close the loop after every escalation with a written postmortem the customer can read
How You'll Work.
Team & Collaboration
Maintain a tight internal cadence with NX1 engineering, product, and FDEs; Coordinate NX1 engineering, customer teams, and escalation path; Sit in customer architecture reviews and contribute; Defer to the FDE or NX1 engineering when appropriate
Communication Scope
Write at an exceptional level — program briefs, QBR narratives, roadmap memos, exec updates that move decisions; Translate technical decisions into business-outcome language for senior leadership; Close the loop after every escalation with a written postmortem the customer can read
Process & Methodology
Portfolio Ownership, Program Discipline, Value planning, Governance cadence, Risk tracking, Escalation paths
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