Talbots
retail
StoreOperationsSpecialistCustomerExperience
“Store Operations Specialist - Customer Experience at Talbots. Skills: customer engagement, associate incentive programs, Concierge application ownership, reporting tied to customer and associate engagement, program strategy refinement, selling tools and tactics development, incentive program administration, budget management, associate incentive payouts, TEAM Rewards page maintenance. create customer engagement and associate incentive programs. own the Concierge application”
What You'll Achieve.
support Talbots stores; support engagement and maintain program credibility
Industry & Context.
make sound decisions
On-site at least 4 days per week
What They're Looking For.
Must Have
5+ years of retail experience in customer engagement and store systems, understanding of store operations and the retail environment, Ability to implement programs effectively in a retail environment, Comfortable learning new technologies and systems quickly, interest in and understanding of customer engagement tools, Experience analyzing business trends and engagement performance, communication, collaboration, and prioritization skills
Nice to Have
Bachelor's degree or equivalent experience
What You'll Do.
create customer engagement and associate incentive programs
own the Concierge application
effective experience for store associates
manage reporting tied to customer and associate engagement
work across teams to balance priorities
and bring programs and ideas to life
and administer store-level customer engagement campaigns and associate incentive programs
refine program strategy
and measure effectiveness
develop selling tools
and communications that drive adoption and effective use of the Concierge program
maintain expertise in store use cases and guiding future development of the Concierge application
prioritize enhancements and support release planning for additional Concierge functionality
implement and administer incentive programs for Retail and Outlet stores
oversight of exceptions
and program execution for incentive programs
execute accurate and timely associate incentive payouts
maintain the TEAM Rewards page
How You'll Work.
Team & Collaboration
Partner with Field Leadership to design, implement, and administer store-level customer engagement campaigns and associate incentive programs; Collaborate with Field Leadership and store teams to refine program strategy, gather feedback, and measure effectiveness; Partner with Store Communications to develop selling tools, tactics, and communications; Gather input from stores and cross-functional partners to prioritize enhancements and support release planning; Coordinate with vendor partners to ensure timely campaign delivery to stores and resolve associate issues
Communication Scope
communication; collaboration; prioritization
Process & Methodology
support release planning for additional Concierge functionality
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