Insomnia Cookies
Store Management
StoreOperationsManager(GM)
“Store Operations Manager (GM) at Insomnia Cookies. Skills: management, leadership, customer service, sales performance. Hire, coach and develop a diverse part-time hourly staff that includes Shift Leaders, Cookie Crew and Delivery Drivers. Lead service components including stellar food quality, engaging customer service, employee friendliness, and store cleanliness, through the team”
What You'll Achieve.
achievable sales success
Industry & Context.
What They're Looking For.
Must Have
3+ years of management/leadership experience in a restaurant or retail establishment, Availability to work 2-3 mid-to-late shifts throughout the latter part of the week (Thurs- Sun), Benevolent leadership style with a player-coach mentality when it comes to day-to-day management of the business, An innate sense of true hospitality and ability to deliver exceptional customer service to all of our guests, A solid technical acumen regarding restaurant/retail business software, prior experience hiring employees using an Applicant Tracking System
Nice to Have
Familiarity with using commercial convection ovens
What You'll Do.
coach and develop a diverse part-time hourly staff that includes Shift Leaders
Cookie Crew and Delivery Drivers
Lead service components including stellar food quality
engaging customer service
employee friendliness
and store cleanliness
Establish a culture of excellence that prioritizes cookie quality
and sales performance
while also supporting personal growth and opportunity for all team members
Manage and audit inventory to maintain proper controls
Create and execute fun
local marketing drops
Create and drive in-store recognition programs/contests
Applying for this Store Operations Manager (GM) role?
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How to Apply on Lever
- Lever uses a streamlined one-page form — apply in under 5 minutes.
- LinkedIn import works well; review parsed data before submitting.
- The cover letter field is optional but visible to reviewers — use it to differentiate.
- Referral codes from employees can significantly boost visibility of your application.
ANONYMOUS · UNFILTERED
What do employees actually say about Insomnia Cookies?
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