Insomnia Cookies

Store Management

StoreOperationsManager(GM)

$65–95k ~AI est. Indianapolis, Indiana, United States FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Manager candidates.

The Brief

“Store Operations Manager (GM) at Insomnia Cookies. Skills: Store operations, Staff development, Customer service. Hire staff. Coach staff”

What You'll Achieve.

Achievable sales success

Industry & Context.

Store Management

What They're Looking For.

Must Have

3+ years management experience, 3+ years leadership experience, Restaurant management experience, Retail management experience, Availability to work mid-to-late shifts, Availability to work Thurs-Sun, Benevolent leadership style, Player-coach mentality, Innate sense of hospitality, Exceptional customer service ability, Solid technical acumen, Restaurant business software proficiency, Retail business software proficiency, Proficiency with MS Outlook, Proficiency with MS Excel, Proficiency with MS Teams, Prior experience hiring employees, Experience using Applicant Tracking System

Nice to Have

Familiarity with commercial convection ovens

What You'll Do.

Lead service components

Establish culture of excellence

Prioritize cookie quality

Prioritize customer service

Prioritize sales performance

Support personal growth

Support team opportunity

Maintain inventory controls

Create marketing drops

Execute marketing drops

Create recognition programs

Drive recognition programs

How You'll Work.

Team & Collaboration

With part-time staff; With Shift Leaders; With Cookie Crew; With Delivery Drivers

Full Job Description

## Description Insomnia Cookies is actively hiring for a Store Operations Manager (GM) for our Indianapolis store located at 917 Indiana Ave. Indianapolis, IN, 46202 and we are seeking hospitality focused individuals looking to join a fun, entrepreneurial and rapidly growing company in a role that offers great training & mentorship, professional growth/quick advancement opportunities and achievable sales success!   Comp & Sweet Position Perks: ·       a competitive base + monthly bonus compensation package. ·       a $50.00 per month cellphone data plan stipend. ·       excellent comprehensive benefits coverage that includes medical, dental, vision & pet insurance plans. ·       401K with contribution match. ·       2 weeks paid vacation, 2 Insomnia Personal Days of Wellness paid, paid sick leave. ·       Enrollment in our Cookie College learning/training platform. ·       free cookies, awesome swag and so much more!   Job Duties & Position Focus: ·       Hire, coach and develop a diverse part-time hourly staff that includes Shift Leaders, Cookie Crew and Delivery Drivers. ·       Lead service components including stellar food quality, engaging customer service, employee friendliness, and store cleanliness, through the team. ·       Establish a strong culture of excellence that prioritizes cookie quality, customer service, and sales performance, while also supporting personal growth and opportunity for all team members. ·       Manage and audit inventory to maintain proper controls. ·       Create and execute fun, local marketing drops. ·       Create and drive in-store recognition programs/contests.   What we seek: ·       3+ years of management/leadership experience in a restaurant or retail establishment ·       Availability to work 2-3 mid-to-late shifts throughout the latter part of the week (Thurs- Sun)   ·       Benevolent leadership style with a player-coach mentality when it comes to day-to-day management of the business ·       An innate sense of true hosp

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