Company
Studio Management
StoreManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Store Manager. Skills: Customer Experience, Leadership, Operations, Sales. Oversees the daily operations of our ear piercing studio. Ensuring the highest level of customer service”
What You'll Achieve.
Meeting Studio targets and overall performance; Driving revenue growth; Meeting or exceeding individual and Studio sales targets and performance metrics; Increasing LTV; Meeting or exceeding targets through optimized appointments, inventory sell-through, and ensuring proper daily team coverage to meet customer demand; Ensuring studio budgets, track expenses, and financial targets are met
Industry & Context.
Handle customer inquiries, concerns, and complaints with professionalism and a focus on customer satisfaction; Adapt to multiple priorities while ensuring daily expected standards and financial goals are met
The role involves tasks that may include climbing ladders, bending, lifting, pushing, and reaching above and below the waist., Standing for a full 8-hour shift is a regular part of this role.
What They're Looking For.
Must Have
Proven experience in a retail management role for 3-5 years, Proven leadership skills with the ability to inspire, motivate and develop a team, Customer-obsessed, you love being on a selling floor with your team leading by example and delivering exceptional, memorable customer experiences, Proven track record of driving sales and optimizing store profitability, Excellent customer service skills with a passion for creating memorable experiences, Ability to work a flexible schedule, including weekends and holidays, Thrives in a fast-paced environment, able to adapt to multiple priorities while ensuring daily expected standards and financial goals are met, Comfortable using technology, software systems and POS, Deep understanding of retail operations, including inventory management and visual merchandising, organizational and multitasking abilities, Excellent verbal and written communication skills, Analytical skills, including basic retail math, calculating inventory on-hands, tracking sales, Ability to lift up to 25 pounds, Standing for a full 8-hour shift is a regular part of this role
Nice to Have
Jewelry experience a plus, Knowledge of health and safety regulations, particularly related to piercing, is a plus
What You'll Do.
Oversees the daily operations of our ear piercing studio
Ensuring the highest level of customer service
and welcoming environment
celebratory atmosphere
greet and engage with customers
Deliver celebratory customer service
ensuring every customer enjoys a joyful and memorable ear piercing experience
Help customers and their friends and family choose and style their ears with Rowan jewelry
Handle customer inquiries
and complaints with professionalism and a focus on customer satisfaction
and safe studio environment at all times
Engage with the local community to drive brand awareness
traffic and appointments
and develop a team of studio staff
including Nurse Piercers and Sales Associates
Ensure consistent delivery of exceptional customer service and adherence to Rowan’s Clinical Safety standards and protocols
Accountable for meeting Studio targets and overall performance
driving revenue growth and creating a performance-oriented culture by setting clear expectations and targets for the Studio team
Foster a positive and inclusive team culture that reflects Rowan’s values and mission
Schedule staff within labor allocations to ensure optimal coverage while achieving payroll plans and audit for payroll accuracy
Manage time-off requests
and handle any staffing issues as they arise
Recruit for open studio positions
Oversee all aspects inventory management
prioritizing Studio compliance to policies and standard operating procedures
Ensuring inventory control through POS accuracy and loss prevention measures
Meet or exceed individual and Studio sales targets and performance metrics
Drive sales and profitability by meeting or exceeding targets through optimized appointments
inventory sell-through
and ensuring proper daily team coverage to meet customer demand
Ensure all visual merchandising standards are met and that product presentation
displays and fixtures are reflective of brand guidelines and standards
Ensure compliance with all health and safety regulations
particularly regarding ear piercing procedures
Ensure the studio and selling floor are neat
and reflects the brand image at all times
Train and onboard new staff members
ensuring they understand Rowan’s procedures
customer experience standards and product knowledge
Leverage coaching and feedback to continually develop a diverse Studio team
Provide ongoing training and development opportunities to staff to enhance their skills and knowledge
Prepare and submit reports on studio performance
and operational opportunities
Ensure studio budgets
and financial targets are met
Coordinate with corporate teams on marketing initiatives
and other company-wide activities
How You'll Work.
Team & Collaboration
Working shoulder to shoulder with your teams, leading by example; Coaching and helping team members achieve their targets; Coordinate with corporate teams on marketing initiatives, product launches, and other company-wide activities
Communication Scope
Excellent verbal and written communication skills
Full Job Description
## Description About This Role: The Studio Manager oversees the daily operations of our ear piercing studio, ensuring the highest level of customer service, and maintaining a clean, safe, and welcoming environment. The ideal Studio Manager candidate will be a strong leader with a passion for retail, a commitment to safety and customer satisfaction, and an ability to drive sales and manage a team effectively. We are looking for an enthusiastic, customer-obsessed Studio Manager to join our team and oversee our Willowbrook Mall studio location. ## What you'll be doing as Store Manager Customer Experience: Create a warm, welcoming, celebratory atmosphere, greet and engage with customers. Customer-obsessed, working on the selling floor shoulder to shoulder with your teams, leading by example and delivering celebratory customer service, ensuring every customer enjoys a joyful and memorable ear piercing experience. Help customers and their friends and family choose and style their ears with Rowan jewelry. Handle customer inquiries, concerns, and complaints with professionalism and a focus on customer satisfaction. Maintain a clean, welcoming, and safe studio environment at all times. Engage with the local community to drive brand awareness, traffic and appointments. Leadership + Team Management: Lead, coach, and develop a team of studio staff, including Nurse Piercers and Sales Associates, to ensure consistent delivery of exceptional customer service and adherence to Rowan’s Clinical Safety standards and protocols. Accountable for meeting Studio targets and overall performance, driving revenue growth and creating a performance-oriented culture by setting clear expectations and targets for the Studio team. Foster a positive and inclusive team culture that reflects Rowan’s values and mission, bringing out the best in the Studio team and helping all team members meet and exceed their goals. Schedule staff within labor allocations to ensure optimal coverage while achieving p
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