Sur La Table
170 - Albany - Sur La Table, 1475 Western Avenue, Albany, NY 12203
StoreManager
Neural analysis suggests this role is
optimal for Manager candidates.
“Store Manager at Sur La Table. Skills: Sales generation, Team leadership, Customer experience. Recruit high-performing team. Develop high-performing team”
What You'll Achieve.
Exceed sales and financial goals; Meet or exceed culinary goals; Meet or exceed retail goals; Drive engagement; Drive sales
Industry & Context.
Problem-solving; Decision-making
Ability to stand up to 5 hours, Ability to move about the store, Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch, Ability to lift up to 50 lbs, Ability to ascend/descend ladders, Ability to operate a computer, Flexible schedule, Work nights, Work weekends, Work holidays, 46-48 hour workweeks, Regular attendance, Predictable attendance
What They're Looking For.
Must Have
3+ years retail management experience, Proven track record of achieving sales, Motivating high performing sales teams, Meeting operational goals, Leadership skills, Excellent communication abilities, Excellent problem-solving abilities, Excellent decision-making abilities, Must be 21 years of age or older
Nice to Have
Proficiency in Microsoft Office, Proficiency in retail management systems
What You'll Do.
Recruit high-performing team
Develop high-performing team
Retain high-performing team
Exceed performance expectations
Uphold positive team culture
Conduct performance evaluations
Create development plans
Represent Sur La Table's brand
Represent Sur La Table's culture
Create memorable experiences
Create educational experiences
Inspire repeat visits
Inspire customer loyalty
Maintain product expertise
Stay current on products
Ensure exceptional customer experience
Lead customer-focused culture
Lead Guest Obsessed culture
Address customer concerns
Resolve customer issues
Exceed financial goals
Monitor key performance metrics
Analyze key performance metrics
Identify opportunities
Optimize store performance
Deliver exceptional classes
Deliver exceptional customer experiences
Oversee daily store operations
Ensure compliance with policies
Ensure compliance with procedures
Maintain accurate inventory levels
Ensure proper product merchandising
Ensure store cleanliness
Address maintenance needs
Maintain accuracy of employee records
Maintain integrity of employee records
Record time worked accurately
Communicate policies to associates
Communicate procedures to associates
Consistently follow policies
Consistently follow procedures
How You'll Work.
Team & Collaboration
Work cooperatively with associates; Work cooperatively with customers
Communication Scope
Verbal communication
Full Job Description
## Description With over 58 stores and the largest avocational cooking program in the US, Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table – and the culinary expertise and inspiration to go along with it. Whether the job entails interacting with our customers, driving digital growth, or providing vital behind-the-scenes support, we’re all here for the same reason – to roll up our sleeves and create happiness through cooking and sharing good food. Position Overview As a Store Manager at Sur La Table, you play a key role in the success of the store by leading a high-performing retail team that inspires customers throughout every stage of their culinary experience. This position combines strategic business acumen with strong operational expertise to drive retail business performance while delivering #bestincenter service, a company-wide standard for excellence in service. Key Responsibilities Leadership & Team Development · Recruit, develop and retain a high-performing team to meet the business needs. · Lead, coach, and inspire associates to exceed performance expectations and uphold a positive team culture. · Conduct regular performance evaluations, provide feedback, and create development plans to support individual and team growth. Customer Experience & Brand Representation · Represent Sur La Table’s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty. · Maintains expertise by staying current on products, actively engaging in available training, and independently seeking out additional resources. · Ensure exceptional customer experience by leading a customer-focused, Guest Obsessed culture. · Address customer concerns and resolve issues in a timely manner to maintain satisfaction and loyalty. Sales & Business Performance · Develop and implement strategies, including effective merchandisin
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