Sur La Table
102 - Hearst Tower - Sur La Table, 306 West 57th Street, New York, NY 10019
StoreFloorLead,FT
“Store Floor Lead, FT at Sur La Table. Skills: Retail Management, Customer Experience, Sales Performance. Lead the sales floor. Oversee daily store operations”
What You'll Achieve.
Achieve sales and operational goals; Deliver a best-in-center customer experience; Elevate performance and team engagement; Inspire repeat visits and customer loyalty; Ensure exceptional customer experience; Maintain satisfaction and loyalty; Contribute to overall store revenue
Industry & Context.
Problem-solving abilities; Resolve issues in a timely manner
Ability to stand for up to 4 hours, Ability to move about the store, Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch, Ability to lift and/or move merchandise weighing up to 50 lbs, Ability to ascend/descend ladders, Workweeks between 32 and 36 hours, Ability to have a flexible schedule, including nights, weekends, and holidays, Regular and predictable attendance
What They're Looking For.
Must Have
21 years of age or older at the time of employment, 1 year of retail management experience, leadership skills, Excellent communication, problem-solving, and decision-making abilities
Nice to Have
Proficiency in Microsoft Office and retail management systems
What You'll Do.
Oversee daily store operations
Provide in-the-moment coaching
Support onboarding and training
Create memorable customer experiences
Maintain product expertise
Address customer concerns
Support store sales goals
Maximize selling opportunities
Meet or exceed monthly sales goals
Direct employees on stock levels
Ensure selling floor is stocked
Complete inventory transactions
Adhere to wage and hour laws
Record time worked accurately
Model and ensure policies are followed
How You'll Work.
Team & Collaboration
Work cooperatively with associates and customers; Communicate performance issues to GM/SM; Support onboarding, training, and development of new associates; Communicate SOPs to associates
Communication Scope
Communicate verbally; Excellent communication
Applying for this Store Floor Lead, FT role?
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