Sur La Table
Retail
StoreFloorLead
“Store Floor Lead at Sur La Table. Skills: Leadership, Customer Experience, Sales Performance. Lead the sales floor. Oversee daily store operations”
What You'll Achieve.
Achieving sales and operational goals; Delivering a best-in-center customer experience; Elevate performance and team engagement; Inspire repeat visits and customer loyalty; Maintain satisfaction and loyalty; Contributing to overall store revenue
Industry & Context.
Problem-solving abilities
Ability to stand for up to 4 hours, Ability to move about the store, Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch, Ability to lift and/or move merchandise weighing up to 50 lbs, Ability to ascend/descend ladders, Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse, Flexible schedule, including nights, weekends, and holidays, Regular and predictable attendance, Must be 21 years of age or older
What They're Looking For.
Must Have
1 year of retail management experience, leadership skills, Excellent communication, problem-solving, and decision-making abilities, Passion for community engagement and providing exceptional customer experiences
Nice to Have
Proficiency in Microsoft Office and retail management systems
What You'll Do.
Oversee daily store operations
Provide in-the-moment coaching
Support onboarding and training
Create memorable customer experiences
Maintain product expertise
Address customer concerns
Support store sales goals
Maximize selling opportunities
Meet or exceed monthly sales goals
Direct employees on stock levels
Complete inventory transactions
Adhere to wage and hour laws
Record time worked accurately
Communicate policies and SOPs
How You'll Work.
Team & Collaboration
Work cooperatively with associates and customers; Communicate performance issues directly to the General Manager/Store Manager; Communicate performance issues directly to the Store Manager
Communication Scope
Ability to communicate verbally
Applying for this Store Floor Lead role?
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What do employees actually say about Sur La Table?
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