Sur La Table
073 - Palo Alto - Sur La Table, 855 El Camino Real #57, Palo Alto, CA 94301
StoreFloorLead
“Store Floor Lead at Sur La Table. Skills: Sales leadership, Customer experience, Store operations. Lead sales floor. Oversee daily store operations”
What You'll Achieve.
Achieve sales goals; Achieve operational goals; Elevate performance; Inspire repeat visits; Build customer loyalty; Maintain satisfaction; Maintain loyalty
Industry & Context.
Problem-solving; Decision-making
Ability to stand up to 4 hours, Ability to move about store, Ability to grab, reach, push, pull, bend, stoop, kneel, crouch, Ability to lift up to 50 lbs, Ability to ascend/descend ladders, Flexible schedule, Work nights, Work weekends, Work holidays
What They're Looking For.
Must Have
21 years of age or older, 1 year retail management experience, Leadership skills, Excellent communication abilities, Problem-solving abilities, Decision-making abilities
Nice to Have
Specialty retail experience preferred, Culinary retail experience preferred, Proficiency in Microsoft Office, Proficiency in retail management systems
What You'll Do.
Oversee daily store operations
Provide in-the-moment coaching
Communicate performance issues
Support onboarding new associates
Support training new associates
Support development new associates
Create memorable experiences
Create educational experiences
Maintain product expertise
Ensure exceptional customer experience
Lead customer-focused culture
Address customer concerns
Resolve customer issues
Support store sales goals
Maximize selling opportunities
Identify customer needs
Offer relevant solutions
Meet monthly sales goals
Contribute to store revenue
Direct employees on stock levels
Ensure selling floor stocked
Ensure selling floor merchandised
Complete inventory transactions
How You'll Work.
Team & Collaboration
Team engagement
Communication Scope
Verbal communication
Applying for this Store Floor Lead role?
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What do employees actually say about Sur La Table?
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