Sur La Table

Retail

StoreFloorLead

$0–0k New York, New York, United States; Menlo Park, California, United States; Bellevue, Washington, United States; Washington, District of Columbia, United States; Denver, Colorado, United States; Westlake, Texas, United States; Chicago, Illinois, United States; Lake Mary, Florida, United States; Clearwater, Florida, United States; Gainesville, Florida, United States PART TIME
The Brief

“Store Floor Lead at Sur La Table. Skills: Retail management, Customer experience, Team leadership. Lead the sales floor. Oversee daily store operations as Manager on Duty (MOD)”

What You'll Achieve.

Achieve sales and operational goals; Deliver a best-in-center customer experience; Elevate performance and team engagement; Inspire repeat visits and customer loyalty; Maintain satisfaction and loyalty; Contribute to overall store revenue

Industry & Context.

Retail
Problems you'll solve

Problem-solving abilities

Eligibility Requirements

Ability to communicate verbally, Ability to remain standing for up to 4 hours at a time, Ability to move about the store coaching and directing selling to customers and retrieving merchandise, Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise, Ability to lift and/or move merchandise weighing up to 50 lbs, Ability to ascend/descend ladders to retrieve and/or move merchandise, Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse, Workweeks are expected to be between 20 and 25 hours, Ability to have a flexible schedule, including nights, weekends, and holidays, Regular and predictable attendance

What They're Looking For.

Must Have

Must be 21 years of age or older at the time of employment, 1 year of retail management experience, leadership skills with the ability to inspire, develop, and retain a high performing team, Excellent communication, problem-solving, and decision-making abilities, Passion for community engagement and providing exceptional customer experiences

Nice to Have

Proficiency in Microsoft Office and retail management systems

What You'll Do.

Oversee daily store operations as Manager on Duty (MOD)

Provide in-the-moment coaching

educational experiences

Maintain product expertise

Ensure exceptional customer experience

Address customer concerns

Support store sales goals

Maximize selling opportunities

Meet or exceed monthly sales goals

Direct employees on stock levels

Ensure selling floor is stocked

Complete inventory transactions

Adhere to wage and hour laws

Record time worked accurately

Communicate and maintain policies and SOPs

How You'll Work.

Team & Collaboration

Work cooperatively with associates and customers; Communicate performance issues directly to the General Manager/Store Manager; Communicate policies and SOPs effectively to associates

Communication Scope

Excellent communication

Free ATS check

Applying for this Store Floor Lead role?

Most applicants get filtered before a human reads their resume. See if yours makes the cut.

How to Apply on Lever

  • Lever uses a streamlined one-page form — apply in under 5 minutes.
  • LinkedIn import works well; review parsed data before submitting.
  • The cover letter field is optional but visible to reviewers — use it to differentiate.
  • Referral codes from employees can significantly boost visibility of your application.

ANONYMOUS · UNFILTERED

What do employees actually say about Sur La Table?

Real rants from real employees. Read before you apply.

Read Company Rants →