Sur La Table
Retail
StoreFloorLead
“Store Floor Lead at Sur La Table. Skills: Sales, Customer Experience, Team Leadership. Lead the sales floor. Oversee daily store operations”
What You'll Achieve.
Achieve sales and operational goals; Deliver a best-in-center customer experience; Inspire repeat visits and customer loyalty; Maintain satisfaction and loyalty
Industry & Context.
Excellent problem-solving abilities
Ability to communicate verbally, Ability to remain standing for up to 4 hours, Ability to move about the store, Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch, Ability to lift and/or move merchandise weighing up to 50 lbs, Ability to ascend/descend ladders, Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse, Workweeks between 20 and 25 hours, Ability to have a flexible schedule, including nights, weekends, and holidays, Regular and predictable attendance
What They're Looking For.
Must Have
1 year of retail management experience, leadership skills, Excellent communication, problem-solving, and decision-making abilities, Must be 21 years of age or older
Nice to Have
specialty or culinary retail environment experience, Proficiency in Microsoft Office, retail management systems proficiency
What You'll Do.
Oversee daily store operations
Provide in-the-moment coaching
Support onboarding and training
Create memorable customer experiences
Maintain product expertise
Ensure exceptional customer experience
Address customer concerns
Support store sales goals
Maximize selling opportunities
Meet or exceed monthly sales goals
Direct employees on merchandise stock
Complete inventory transactions
Adhere to wage and hour laws
Record time worked accurately
Ensure policies and SOPs are followed
How You'll Work.
Team & Collaboration
Communicate performance issues to GM/SM; Support onboarding, training, and development of new associates; Work cooperatively with associates and customers
Communication Scope
Excellent communication abilities
Applying for this Store Floor Lead role?
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