Sur La Table
Retail
StoreFloorLead
Neural analysis suggests this role is
optimal for Mid candidates.
“Store Floor Lead at Sur La Table. Skills: Sales, Customer Experience, Team Leadership. Lead the sales floor. Oversee daily store operations”
What You'll Achieve.
Achieve sales and operational goals; Deliver a best-in-center customer experience; Inspire repeat visits and customer loyalty; Maintain satisfaction and loyalty
Industry & Context.
Excellent problem-solving abilities
Ability to communicate verbally, Ability to remain standing for up to 4 hours, Ability to move about the store, Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch, Ability to lift and/or move merchandise weighing up to 50 lbs, Ability to ascend/descend ladders, Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse, Workweeks between 20 and 25 hours, Ability to have a flexible schedule, including nights, weekends, and holidays, Regular and predictable attendance
What They're Looking For.
Must Have
1 year of retail management experience, leadership skills, Excellent communication, problem-solving, and decision-making abilities, Must be 21 years of age or older
Nice to Have
specialty or culinary retail environment experience, Proficiency in Microsoft Office, retail management systems proficiency
What You'll Do.
Oversee daily store operations
Provide in-the-moment coaching
Support onboarding and training
Create memorable customer experiences
Maintain product expertise
Ensure exceptional customer experience
Address customer concerns
Support store sales goals
Maximize selling opportunities
Meet or exceed monthly sales goals
Direct employees on merchandise stock
Complete inventory transactions
Adhere to wage and hour laws
Record time worked accurately
Ensure policies and SOPs are followed
How You'll Work.
Team & Collaboration
Communicate performance issues to GM/SM; Support onboarding, training, and development of new associates; Work cooperatively with associates and customers
Communication Scope
Excellent communication abilities
Full Job Description
## Description With over 58 stores and the largest avocational cooking program in the US, Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table – and the culinary expertise and inspiration to go along with it. Whether the job entails interacting with our customers, driving digital growth, or providing vital behind-the-scenes support, we’re all here for the same reason – to roll up our sleeves and create happiness through cooking and sharing good food. Position Overview As a Store Floor Lead at Sur La Table, you play a key role in the success of the retail store by inspiring customers throughout every stage of their culinary experience. In this leadership role, the StoreFloor Lead supports the General Manager (GM) or Store Manager (SM) in achieving sales and operational goals. As a key driver of in-store performance, Store Floor Lead serves as the Manager on Duty (MOD), ensuring smooth daily operations and always delivering a #bestincenter customer experience, a company-wide standard for excellence in service. Key Responsibilities Leadership & Team Development · Lead the sales floor and oversee daily store operations as Manager on Duty (MOD). · Provides in-the-moment coaching and feedback to elevate performance and team engagement. Communicate performance issues directly to the General Manager/Store Manager. · Support onboarding, training, and development of new associates. Customer Experience & Brand Representation · Represent Sur La Table’s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty. · Maintains expertise by staying current on products, actively engaging in available training, and independently seeking out additional resources. · Ensure exceptional customer experience by leading a customer-focused, Guest Obsessed culture. · Address customer concerns and resolve issues in a timely manner
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