Sur La Table
Retail
StoreFloorLead
Neural analysis suggests this role is
optimal for Lead candidates.
“Store Floor Lead at Sur La Table. Skills: Sales, Customer experience, Team leadership. Lead sales floor. Oversee daily store operations”
What You'll Achieve.
Achieve sales goals; Achieve operational goals; Elevate performance; Elevate team engagement; Inspire repeat visits; Maintain customer loyalty; Maintain customer satisfaction; Contribute to store revenue
Industry & Context.
Problem-solving
Ability to stand up to 4 hours, Ability to move about store, Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch, Ability to lift up to 50 lbs, Ability to ascend/descend ladders, Flexible schedule, Work nights, Work weekends, Work holidays
What They're Looking For.
Must Have
1 year retail management experience, Must be 21 years of age or older
Nice to Have
Proficiency in Microsoft Office, Proficiency in retail management systems
What You'll Do.
Oversee daily store operations
Provide in-the-moment coaching
Communicate performance issues
Support onboarding new associates
Support training new associates
Support development new associates
Create memorable experiences
Stay current on products
Ensure exceptional customer experience
Address customer concerns
Resolve customer issues
Support store sales goals
Maximize selling opportunities
Identify customer needs
Offer relevant solutions
Meet or exceed sales goals
Direct employees on stocking
Direct employees on merchandising
Complete inventory transactions
Ensure policies are communicated
Ensure procedures are maintained
Ensure procedures are followed
How You'll Work.
Team & Collaboration
Work cooperatively with associates
Communication Scope
Verbal communication
Full Job Description
## Description With over 58 stores and the largest avocational cooking program in the US, Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table – and the culinary expertise and inspiration to go along with it. Whether the job entails interacting with our customers, driving digital growth, or providing vital behind-the-scenes support, we’re all here for the same reason – to roll up our sleeves and create happiness through cooking and sharing good food. Position Overview As a Store Floor Lead at Sur La Table, you play a key role in the success of the retail store by inspiring customers throughout every stage of their culinary experience. In this leadership role, the StoreFloor Lead supports the General Manager (GM) or Store Manager (SM) in achieving sales and operational goals. As a key driver of in-store performance, Store Floor Lead serves as the Manager on Duty (MOD), ensuring smooth daily operations and always delivering a #bestincenter customer experience, a company-wide standard for excellence in service. Key Responsibilities Leadership & Team Development · Lead the sales floor and oversee daily store operations as Manager on Duty (MOD). · Provides in-the-moment coaching and feedback to elevate performance and team engagement. Communicate performance issues directly to the General Manager/Store Manager. · Support onboarding, training, and development of new associates. Customer Experience & Brand Representation · Represent Sur La Table’s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty. · Maintains expertise by staying current on products, actively engaging in available training, and independently seeking out additional resources. · Ensure exceptional customer experience by leading a customer-focused, Guest Obsessed culture. · Address customer concerns and resolve issues in a timely manner to
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