Sur La Table
Retail
StoreFloorLead
Neural analysis suggests this role is
optimal for Mid candidates.
“Store Floor Lead at Sur La Table. Skills: Retail Management, Customer Experience, Sales Performance, Team Leadership. Lead the sales floor. Oversee daily store operations”
What You'll Achieve.
Achieving sales and operational goals; Elevate performance and team engagement; Inspire repeat visits and customer loyalty; Maintain satisfaction and loyalty; Contributing to overall store revenue; Consistently meet or exceed monthly sales goals
Industry & Context.
problem-solving abilities
Ability to communicate verbally, Ability to remain standing for up to 4 hours at a time, Ability to move about the store, Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch, Ability to lift and/or move merchandise weighing up to 50 lbs, Ability to ascend/descend ladders, Ability to operate a computer, Flexible schedule, including nights, weekends, and holidays, Regular and predictable attendance
What They're Looking For.
Must Have
Must be 21 years of age or older at the time of employment, 1 year of retail management experience, leadership skills, Excellent communication, problem-solving abilities, decision-making abilities
Nice to Have
Proficiency in Microsoft Office, retail management systems
What You'll Do.
Oversee daily store operations
Provide coaching and feedback
Support onboarding and training
Create memorable experiences
Maintain product expertise
Ensure exceptional customer experience
Address customer concerns
Support store sales goals
Maximize selling opportunities
Meet or exceed sales goals
Direct employees on stocking
Complete inventory transactions
Adhere to wage and hour laws
Record time worked accurately
Follow company policies
How You'll Work.
Team & Collaboration
Work cooperatively with associates and customers; Communicate performance issues directly to the General Manager/Store Manager; Communicate policies and SOPs effectively to associates
Communication Scope
Excellent communication
Full Job Description
## Description With over 58 stores and the largest avocational cooking program in the US, Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table – and the culinary expertise and inspiration to go along with it. Whether the job entails interacting with our customers, driving digital growth, or providing vital behind-the-scenes support, we’re all here for the same reason – to roll up our sleeves and create happiness through cooking and sharing good food. Position Overview As a Store Floor Lead at Sur La Table, you play a key role in the success of the retail store by inspiring customers throughout every stage of their culinary experience. In this leadership role, the StoreFloor Lead supports the General Manager (GM) or Store Manager (SM) in achieving sales and operational goals. As a key driver of in-store performance, Store Floor Lead serves as the Manager on Duty (MOD), ensuring smooth daily operations and always delivering a #bestincenter customer experience, a company-wide standard for excellence in service. Key Responsibilities Leadership & Team Development · Lead the sales floor and oversee daily store operations as Manager on Duty (MOD). · Provides in-the-moment coaching and feedback to elevate performance and team engagement. Communicate performance issues directly to the General Manager/Store Manager. · Support onboarding, training, and development of new associates. Customer Experience & Brand Representation · Represent Sur La Table’s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty. · Maintains expertise by staying current on products, actively engaging in available training, and independently seeking out additional resources. · Ensure exceptional customer experience by leading a customer-focused, Guest Obsessed culture. · Address customer concerns and resolve issues in a timely manner
Applying for this Store Floor Lead role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Lever
- Lever uses a streamlined one-page form — apply in under 5 minutes.
- LinkedIn import works well; review parsed data before submitting.
- The cover letter field is optional but visible to reviewers — use it to differentiate.
- Referral codes from employees can significantly boost visibility of your application.
ANONYMOUS · UNFILTERED
What do employees actually say about Sur La Table?
Real rants from real employees. Read before you apply.